Personal Training Manager

Crunch Fitness; Rochdale; On-site; GBP 46,000 - 60,000; Full time

Job summary

A well-known gym chain in Rochdale is seeking a Personal Training Manager to oversee personal trainers and enhance client retention in a dynamic fitness environment. This role involves managing day-to-day operations, addressing customer complaints, and generating performance reports. Candidates should possess strong leadership skills, a passion for fitness, and the ability to motivate team members. A competitive salary package of $62,500 - $80,000 per year, along with numerous employee benefits, is offered.

Benefits

Free Gym Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Qualifications

• Must be able to exercise discretion without supervision.
• Experience in coaching and motivating groups.
• Current CPR certification required.

Responsibilities

• Supervise and manage Personal Trainers to meet standards.
• Respond to customer complaints promptly.
• Create reports on sales and membership data.

Skills

Managerial experience

Knowledge of Personal Training techniques

Strong leadership skills

Customer service focus

Ability to motivate groups

Friendly and positive attitude

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Crunch programs knowledge

Job description

Personal Training Manager Job Description

The primary objective of the Personal Training Manager is to actively manage and supervise our Personal Trainers, and provide managerial-level support to our Personal Trainers, in order to maximize the number of members who participate in and retain our paid Personal Training Services. This will be accomplished by managing, motivating, and properly supporting the Personal Trainers to meet and exceed both new client acquisition and existing client retention goals.

The Personal Training Manager is responsible for communicating and upholding company standards, coaching, training and supervising our Personal Trainers to meet or exceed our standards, and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.

In order to effectively execute and fulfill the responsibilities of the role, required elements of the job include the following:

• The Personal Training Manager must have a physical presence in the club a minimum of 5 days per week. The Personal Training Manager is the supervisor of all the Personal Trainers, and must timely respond to client needs and complaints, and therefore, should not be absent from the location more than 2 days in a row. While work hours may vary on a daily basis, the Personal Training Manager is generally expected to work approximately 40 hours a week, with more time expected during busy seasons, monthly close outs, or when the business has been underperforming and needs to be improved.
• The Personal Training Manager must provide managerial-level member support. Customer complaints and customer service issues must be fielded, responded to, and successfully resolved within 24 to 48 hours, and the Personal Training Manager must exercise their discretion so as to attempt to resolve issues promptly and amicably. The aim is to respond same day, but if that is not possible, contact should be made by the next day.
• The Personal Training Manager must actively and regularly use their discretion to address scheduling of Personal Trainer sessions, and allocate resources so as to maximize sales, address Personal Trainers’ needs, and facilitate high customer satisfaction.
• The Personal Training Manager must regularly provide support, guidance, structure and oversight to Personal Trainers.
• The Personal Training Manager must actively and regularly supervise Personal Trainers, and monitor their performance to ensure our company standards are being met. The Personal Training Manager will exercise their discretion with respect to supervision and management, and will be required to submit recommendations for changes in personnel or a Personal Trainer’s status where warranted.
• The Personal Training Manager must also regularly generate data and reports as required, including with respect to sales, membership status and changes over time, and concerning the Personal Trainers. The Personal Training Manager is also expected to make recommendations for meeting or exceeding sales targets to the General Manager based upon their observations and this data.

Qualifications & Skills

• Knowledge, Skills & Abilities:
  • Must possess managerial experience
  • Must be able to exercise their discretion without active direct supervision
  • Knowledge of Personal Training techniques and program design
  • Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
  • Muscle be able to adjust and operate all club equipment
  • Experience in coaching/motivating groups
  • Strong leadership, interpersonal & communication skills
  • Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude
  • Possesses a strong member service focus
  • Responds professionally to requests and inquiries from guests, members, and staff
• High School Diploma or GED required
• Bachelor’s Degree preferred
• Current CPR
• Certifications (One or more of the following):
  • ACSM Certified Personal Trainer
  • ACE Personal Trainer Certification
  • The Cooper Institute Personal Trainer Certification
  • IFPA Personal Fitness Trainer Certification
  • NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
  • NESTA Personal Fitness Trainer Certification
  • NFPT Personal Trainer Certification
  • NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist
• Experience:
  • 1-2 Years as a Personal Trainer preferred
  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
  • Preferred: Consultative sales experience
• Physical Requirements:
  • Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public
  • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds

Compensation: $62,500.00 - $80,000.00 per year

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Crunch is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Here at Crunch we have 4 CORE VALUES:

• Commitment to Excellence
• Members First Mindset
• Funergy
• Achieve Results

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Take a look at our Crunch Company Culture: https://youtu.be/bEsr0ue33k4?si=-VbEYVyBcXy9vpdL

Come join the Crunch family and let's change lives together!

Crunch offers comprehensive benefits for eligible employees, extensive onboarding upon hire, and continued relevant training and development opportunities.

• Free Gym Membership
• Employee Discount
• S.O.U.L. Training
• Paid Time Off
• Plus observed holidays throughout the year
• Health Benefits for Full-Time Employees: Medical, Dental, and Vision

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'”