Personal Lines Broker Underwriter

Allianz; Chelmsford; Hybrid; GBP 27,000; Full time

Job summary

A leading insurance company is looking for a Personal Lines Underwriter in Chelmsford. In this hybrid role, you will manage broker enquiries, deliver exemplary service, and utilize technical underwriting knowledge. The ideal candidate has strong customer service skills, is organized, and possesses good numerical abilities. The position offers a salary around £26,400, flexible benefits, and emphasizes a supportive, inclusive work environment.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Proactive approach to building relationships externally with brokers and customers.
• Ability to deliver high productivity.
• Experience in a technical underwriting role is desirable.

Responsibilities

• Respond to broker enquiries & referrals to support Personal Lines quotations.
• Deliver outstanding service to brokers and resolve queries effectively.
• Ensure compliance with regulatory obligations.

Skills

Excellent customer service skills

Highly organised

Good numerical skills

Good analytical skills

Education

Educated to 'A' Level standard or equivalent

Job description

Role Description

We have a fantastic new opportunity as a Personal Lines Underwriter. This phone-based role offers the perfect gateway into the insurance industry, giving you the chance to develop valuable skills while working at the heart of broker relationships.

You’ll be the first point of contact for broker underwriting and technical referrals, ensuring queries are resolved quickly and effectively. You’ll play a vital role in delivering outstanding service to brokers and supporting the achievement of our Personal Lines trading objectives.

This is a hybrid role, which requires travel to our Chelmsford office once per week.

Salary Information

Pay: Circa £26,400.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

As our Personal Lines Underwriter, you’ll:

• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business.
• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments.
• Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution.
• Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness.
• Process manual Personal Lines new & existing business accurately & error free.
• Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively.
• Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards.
• Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA.
• Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings.

Essential skills

• Excellent customer service skills with a proactive approach to building relationships externally with brokers and customers.
• Highly organised & able to deliver high productivity.
• Good numerical & analytical skills.

Desirable skills

• Educated to 'A' Level standard, or equivalent.
• Background in insurance.
• Technical underwriting knowledge within Personal Lines.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact: Matthew Mckevitt

Closing date - 12/12/2025

We reserve the right to close the advert early if we reach enough applications.

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