Personal Banker - MAT Cover

LJ Recruitment; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Personal Banker for a 12-15 month maternity cover in Birmingham. This full-time, office-based role focuses on building customer relationships and delivering excellent service. Applicants should have strong customer service, sales skills, and previous experience in banking or retail. Join a supportive team to enhance your banking experience in a client-facing environment.

Qualifications

• Excellent customer service and interpersonal skills are essential.
• Strong sales acumen with the ability to identify customer needs.
• Previous experience in banking or retail sales preferred.

Responsibilities

• Identify sales opportunities through client referrals and networks.
• Deliver exceptional service in-branch, via phone, and email.
• Strengthen client relationships within a welcoming branch atmosphere.

Skills

Customer service

Sales acumen

Interpersonal skills

Organizational skills

Networking

Job description

Overview

Personal Banker - Maternity Cover (12-15 Months) | Birmingham | Full-Time | Office-Based | 12-15 Month Fixed-Term Contract

We are looking for a customer-focused and motivated individual to join our Birmingham branch as a Personal Banker on a 12-15 month maternity cover contract. This fully office-based role offers a fantastic opportunity to build your banking experience while supporting a busy team in delivering excellent service and sales. If you enjoy building strong client relationships and thrive in a face-to-face customer environment, we’d love to hear from you.

Responsibilities

• Proactively identify sales opportunities through client referrals, internal networks, and personal contacts
• Deliver exceptional service via in-branch, phone, and email interactions
• Strengthen client relationships and foster a professional, welcoming atmosphere in the branch
• Support account opening processes, including documentation, AML risk assessments, and checklists
• Process remittances, postal services, and service requests with attention to detail
• Maintain accurate handling of cash and high-value transactions in compliance with internal procedures
• Represent the branch at business development and promotional events
• Provide support and cover for fellow Personal Bankers and clerical staff when needed
• Promote banking products and services through regular client interactions

What We're Looking For

• Excellent customer service and interpersonal skills
• Strong sales acumen and the ability to identify customer needs
• Previous experience in banking, financial services, or retail sales (preferred)
• Confidence in engaging with customers and promoting relevant products
• Strong organisational skills and a proactive, detail-focused approach
• Understanding of AML procedures and customer due diligence (advantageous)

What You'll Bring

• A friendly, professional attitude
• Strong networking and relationship-building skills
• Self-motivation and the ability to work well within a team
• Flexibility to support various branch functions when required

Role Details

• Location: Birmingham (Fully Office-Based)
• Contract: 12-15 Month Maternity Cover (Fixed-Term)
• Start Date: As soon as possible
• Reporting to: Area Branch Manager

Interested?

This is a great opportunity to join a supportive team and gain hands-on experience in a front-line banking role. If you’re enthusiastic, customer-focused, and looking to step into a dynamic, client-facing environment, we encourage you to apply today.