Personal Banker: Customer Care & Banking Support

NatWest Group; Gilfach; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank is seeking a Customer Service Personal Banker in Gilfach. You will engage with customers, help them achieve financial goals, and provide exceptional service. Responsibilities include handling banking requests and promoting financial products. This role offers a competitive salary starting at £26,010 and comprehensive training. Flexibility in working hours is essential to meet branch needs. Applications from Welsh speakers are encouraged.

Benefits

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Flexible reward programme benefits

Qualifications

• Motivated and driven to develop your career with a customer-centric approach.
• Strong communication skills to explain products and processes simply.
• Commitment to develop new skills and responsibilities.

Responsibilities

• Provide outstanding service as the first point of contact in branches.
• Understand customer needs and help with banking requests.
• Identify opportunities to assist customers with financial products.

Skills

Customer service

Attention to detail

Interpersonal skills

Ability to thrive under pressure

Job description

A leading bank is seeking a Customer Service Personal Banker in Gilfach. You will engage with customers, help them achieve financial goals, and provide exceptional service. Responsibilities include handling banking requests and promoting financial products. This role offers a competitive salary starting at £26,010 and comprehensive training. Flexibility in working hours is essential to meet branch needs. Applications from Welsh speakers are encouraged.