Performance & System Improvement Manager

Arcus FM Limited.; Redditch; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading facilities management company in Redditch is seeking a Performance & System Improvement Manager to enhance operational efficiency. The role involves implementing Lean and Six Sigma methodologies, leading improvement projects across the business, and fostering a culture of continuous improvement. The ideal candidate will have a Six Sigma qualification, a relevant degree, and proven experience in managing change initiatives. This position offers the opportunity to make impactful contributions to the organization.

Qualifications

• Proven experience in Lean, Six Sigma, or Kaizen methodologies.
• Strong project and change management skills with a successful track record.
• Experience embedding process improvements into operational environments.

Responsibilities

• Lead rollout of new systems and processes.
• Analyse operations to identify inefficiencies.
• Drive stakeholder engagement and cultural change.
• Define and track KPIs for measuring success.
• Provide training in continuous improvement practices.

Skills

Project management skills

Stakeholder engagement

Analytical ability

Continuous improvement tools

Education

Six Sigma qualification

Degree (or equivalent)

Job description

Why Join Us

Performance & System Improvement Manager

Location: Redditch

Salary: Up to £60,000

Are you passionate about driving operational excellence and embedding lasting change? We’re looking for a Performance & System Improvement Manager to join our Central Operations team, leading initiatives that streamline processes, enhance efficiency, and deliver real value across the business.

What You'll Be Doing

About the role

In this role, you’ll partner with Planning & Scheduling, Operational Contract Support, and wider business stakeholders to deliver continuous improvement projects. Using methodologies such as Lean, Six Sigma, and Kaizen, you’ll lead the design and rollout of new systems, embed process changes, and foster a culture of problem‑solving and accountability.

Your work will directly impact performance by reducing costs, optimising workflows, and ensuring sustainable improvements that meet both business and client needs.

What you’ll be doing

• Lead the rollout of new systems and processes, ensuring smooth handover into business‑as‑usual.
• Analyse operations, identify inefficiencies, and design practical improvements.
• Run workshops and events to generate ideas and implement solutions.
• Drive stakeholder engagement and cultural change, securing buy‑in at all levels.
• Define and track KPIs to measure success, producing progress reports for leadership.
• Provide training and coaching in continuous improvement tools and practices.

What We're Looking For

What we’re looking for

We’re looking for someone who brings:

• A Six Sigma qualification (essential).
• A degree (or equivalent) and proven experience in Lean, Six Sigma, or Kaizen methodologies.
• Strong project and change management skills, with a track record of delivering multi‑stakeholder initiatives.
• A curious mindset, always questioning the status quo and exploring better ways of working.
• Excellent stakeholder engagement and communication skills.
• Analytical ability to uncover root causes and design effective solutions.
• Experience embedding process and system improvements into operational environments.

Why join us?

• Getting everyone home safely – safety is our top priority.
• Delivering winning service – tailored to the needs of our customers.
• Being commercially aware – balancing value and cost effectiveness.
• Developing respectful relationships – with openness and professionalism.
• Enabling change & seeking improvement – staying agile and always finding better ways to work.

This is a fantastic opportunity to make a real impact, leading projects that shape the way we operate and ensuring continuous improvement across the organisation.

Apply today and help us deliver operational excellence at Arcus.