Performance Operations Coordinator

Beauty Pie; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A beauty products company in Greater London is looking for an operational coordinator to support ad content production. You will manage logistics, ensure compliance of creator contracts, and maintain internal tracking systems. This role requires someone highly organized with experience in operations and project management tools like Asana and Google Sheets. A keen attention to detail is essential as you will manage multiple workflows and ensure all materials are prepared for leadership approval.

Benefits

Free membership to Beauty Pie+

25 days holiday & birthday off

Private Medical Insurance

Access to mental health support through Spill

Qualifications

• Prior experience in operations, production coordination, or creative project management.
• Meticulous attention to detail around naming, file organization, and accuracy.
• Comfortable managing multiple workstreams simultaneously.

Responsibilities

• Support with creator contracting and usage rights tracking.
• Maintain and update internal trackers covering creator status and deadlines.
• Ensure all creator permissions and compliance are recorded.

Skills

Highly organised

Strong communication skills

Attention to detail

Proactive problem-solving

Education

Experience in operations or production coordination

Tools

Asana

Google Sheets

Job description

At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.

We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.

Reporting to the Acquisition Director and supporting the full Acquisition team, you will play a critical role in the smooth end-to-end workflow of ad content production. This role ensures creators are contracted correctly, products are shipped on time, content files are organised, named, and delivered accurately, and weekly assets are prepared for leadership approval.

You will be the operational engine behind our ad content pipeline — making sure every piece of content is legally cleared, properly managed, and seamlessly handed over to the teams who activate it in Meta and TikTok campaigns. This role is not a creative role. It is perfect for someone highly organised, detail-obsessed, process-driven, and excited about supporting a fast-moving acquisition function.

What will you be doing?

• Support the Content Manager with creator contracting, usage rights tracking, and PO creation.
• Coordinateproduct send-outs to creators, ensuring logistics are managed and tracked.
• Maintain and update internal trackers covering creator status, deliverables, and deadlines.
• Ensure all creator permissions, usage windows, and T&Cs are recorded and compliant.
• Receive final delivered assets and ensure they meet agreed specifications.
• Support withfile exports, asset formatting, and accurate metadata completion.
• Apply correctfile naming conventions, asset tagging, and organised folder management across all platforms (Google Drive, Dropbox, DAM).
• Manage multiple versions of assets and ensure the correct files are shared with Paid Social.
• Prepare and update theweekly ad approval deck, ensuring new assets are included, correctly named, and accompanied by supporting information.
• Coordinate with Copy, Brand, Legal, and Paid Social to ensure assets meet all requirements before submission.
• Track approvals and feedback, notifying relevant stakeholders and updating statuses.
• Support the Content Manager and Paid Social with general workflow management.
• Coordinate timelines, flag delays, and ensure stakeholders are aware of status updates
• Maintain accurate documentation, logs, trackers, and shared workflow systems.
• Provide administrative support including scheduling, contact management, and documentation organisation.

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!

Qualifications

• Prior experience inoperations, production coordination, or creative project management.
• Highly organised, structured, and comfortable managing multiple workstreams simultaneously.
• Strong communication and collaboration skills, with ability to work across Content, Paid Social, Comms, and Brand.
• Experience handling contracts, POs, or logistics workflows is an advantage.
• Comfortable with project management tools (e.g.,Asana, Notion, Google Sheets).
• Meticulous attention to detail — particularly around naming, file organisation, and accuracy.
• Knowledge of social content formats and advertising asset requirements preferred (but no creative responsibilities).
• A proactive problem-solver who enjoys process, structure, and keeping fast-moving teams organised.

What makes someone ‘Beauty Pie’?

• Bring your ‘A’ game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
• Be intelligently rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
• Bias for action: Speed matters. We act with urgency, make smart choices and learn through doing - because momentum drives progress
• Be customer obsessed: Our decisions begin and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
• It’s all for one (& one for all): We’re better together. Trust, integrity and collaboration are how we build a culture where everyone grows, contributes and thrives—individually and collectively.

We’re committed to diversity & inclusion

As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

Our ways of working

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done.

We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.

This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie

Life & Balance

• Free membership to Beauty Pie+ and 30% off our products
• 25 days holiday & your birthday off / 22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances
• Private Medical Insurance
• £2,500 / $2,500 to spend on your fertility journey after 2 years of service
• 10 therapy sessions through AXA PPP
• Access to mental health support through Spill

Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process.