Performance Manager

Carbon60; Winsford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent service provider in the UK is looking for an experienced Performance Manager to lead and manage the performance framework for a significant service contract. You will oversee KPI management, reporting, and manage the helpdesk function. The ideal candidate has strong stakeholder engagement skills, a background in performance management, and proficiency in IT systems. This is a senior role with opportunities for team development.

Qualifications

• Strong ability to build and maintain effective relationships with stakeholders.
• Excellent planning, prioritisation, and organisational skills.
• Experience in performance management, data analysis, and reporting.

Responsibilities

• Produce benchmarking performance reports and scorecards.
• Ensure accuracy and quality of performance data.
• Manage performance-payment mechanisms.
• Support governance processes and document actions.
• Oversee annual service planning and contract reviews.
• Provide leadership and support for the helpdesk function.

Skills

Stakeholder engagement

Data analysis

Communication skills

Planning and organisation

Team development

Education

Relevant qualification in construction, business, or IT

Tools

CAFM

Microsoft Office Suite

Job description

Performance Manager

We are seeking a highly skilled Performance Manager to lead and manage the performance framework for a major service contract. This senior role involves overseeing KPI management and reporting, contractual reporting (both planned and ad hoc), and the application-for-payment process. You will also manage the helpdesk function and drive efficiencies through benchmarking and cost analysis.

Key Responsibilities

• Produce benchmarking performance reports and scorecards for internal and client teams.
• Ensure accuracy and quality of performance data and reporting processes.
• Manage performance-payment mechanisms, including financial penalty calculations.
• Support governance processes, including attending meetings and documenting actions.
• Oversee annual service planning and contract reviews, including KPI and target setting.
• Provide leadership and support for the helpdesk function.

About You

• Strong ability to build and maintain effective relationships with stakeholders.
• Excellent planning, prioritisation, and organisational skills.
• Skilled communicator with experience presenting complex information clearly.
• Proficient in IT systems, including CAFM and Microsoft Office Suite.
• Experience in performance management, data analysis, and reporting.
• Commercial awareness and contract management experience desirable.
• Flexible, adaptable, and detail-oriented with strong interpersonal skills.
• Supervisory experience and ability to develop a team.

Qualifications & Experience

• Relevant qualification in construction, business, or IT, or equivalent experience.
• Experience in local authority or outsourced services industry advantageous.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.