Performance Manager

Channel 4; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading streaming company in Leeds is seeking a Performance Manager who will oversee the streaming performance management and planning. You will evaluate and prioritize activities, develop actionable insights, and lead initiatives to optimize resource allocation and maximize revenue while fostering a strong performance culture. Strong analytical skills and experience in digital media are essential. This role involves collaboration with key stakeholders and aims to drive growth in a competitive market.

Qualifications

• Proven experience in managing commercial performance within a digital or streaming environment.
• Strong analytical skills with the ability to interpret complex data and track KPIs.
• Experience in financial modelling and business case development.
• In-depth understanding of the digital media landscape and streaming monopolization models.
• Capability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Responsibilities

• Evaluate and prioritize Streaming Performance activities.
• Develop and maintain the overarching streaming performance narrative and plans.
• Establish regular Streaming performance processes.
• Lead commercial assessment and evaluation of initiatives.
• Own benefits tracking processes for insights on performance impact.
• Design and deliver self-serve reporting for Streaming insights.
• Lead forecasting, corporate KPI reporting, and budgeting activities.
• Champion data-driven decision-making and performance culture.

Skills

Performance culture building

Commercial performance management

Data analysis

Financial acumen

Digital media knowledge

Project management

Stakeholder management

Team leadership

Job description

The Performance Manager plays a pivotal role in successful delivery of the Streaming Business objectives and KPIs, helping to ensure investment in, prioritisation of and understanding of the most impactful activities. This role is responsible for overseeing Streaming performance management and planning, working with the Streaming Product & Growth teams to ensure that initiatives are aligned with business objectives and deliver measurable ROI.

The Performance Manager will lead the assessment of performance against targets and develop proposals, supported by actionable insights, to optimise resource allocation and maximise revenue and other key KPIs.

They will champion data-driven decision-making and support the Streaming Business Director in embedding a strong performance culture across the Streaming Business, required to enable continued growth in a highly competitive market.

KEY RESPONSIBILITIES

• Support with the evaluation and prioritisation of Streaming Performance activities, and provide commercial and analytical support across the Streaming Product & Growth team
• Support the development of and maintain the overarching streaming performance narrative and plans, collating and coordinating the annual streaming plan, and leading the development of Quarterly Business Review materials.
• Establish and run regular Streaming performance processes to ensure the latest position and underlying drivers are understood, including creating, collating and distributing supporting materials. Coordinate key stakeholder inputs to inform performance action, such as establishing and running the Risk & Opportunities processes.
• Lead commercial assessment and evaluation of initiatives, including business casing where needed, to inform investment, prioritisation and strategic decision making.
• Establish, own and operate benefits tracking processes to assess the impact of actions taken, and produce insights that inform further informed action to drive performance.
• Work with the Audience Insights & Reporting teams to design and deliver self serve reporting for Streaming to enable greater access to insights, at pace.
• Lead the Streaming inputs, and output review, for key financial processes including forecasting, corporate KPI reporting and budgeting.
• Champion data-driven decision making and improved performance culture across Channel 4.

KEY STAKEHOLDERS

• Streaming Business Director
• C4+ Director
• Product Director
• Head of Audience Growth & Optimisation
• Director of Streaming & Content Strategy
• Director Audience Insights

ESSENTIAL EXPERIENCE & SKILLS

• Building and developing a performance culture across teams.
• Commercial performance management - proven experience in managing and optimising commercial performance within a digital or streaming environment.
• Data analysis and reporting - strong analytical skills with the ability to interpret complex data, track KPIs, and generate actionable insights.
• Financial acumen : experience in financial modelling and business case development.
• Digital media / streaming knowledge - In-depth understanding of the digital media landscape, streaming platforms, and monetization models (e.g. ad-supported, subscription, partnerships).
• Project management - demonstrated ability to manage multiple projects simultaneously, prioritise tasks, and deliver results in a fast-paced environment.
• Stakeholder management - excellent communication and interpersonal skills, with experience working cross-functionally and influencing senior stakeholders.
• Team leadership - experience managing and developing direct reports, fostering a collaborative and high-performance team culture.

DESIRABLE EXPERIENCE & SKILLS

• Media industry experience
• Digital product experience

KEY COMPETENCIES

• Strategic Planning & Delivery (innovative)
• Performance and Commercial
• Viewer Centric Mindset
• Data Analytic Approach
• Cross-functional Collaboration and Agile Leadership
• Market and innovation