Performance Manager

idibu; Banbury; On-site; GBP 38,000 - 45,000; Full time

Job summary

A major environmental services company in England is seeking a Performance Manager in Banbury to oversee up to 15 Sewage Treatment Works while managing a multi-skilled team. The role involves ensuring compliance with health and safety standards, driving operational improvements, and financial oversight. The successful candidate will have a strong background in managing teams in the utility sector and a commitment to continuous improvement. This position offers a salary up to £45,000 and various employee benefits.

Benefits

26 days holiday (increasing with service)

GymPass fitness plan

WeCare health and wellbeing services

Performance-related pay plan

Generous Paternity Leave

Enhanced Maternity Leave

Qualifications

• Proven experience managing operational staff in the utility industry.
• Strong focus on continuous improvement and results-driven.
• Significant process management and health & safety knowledge.

Responsibilities

• Lead the Health & Safety culture in the team.
• Drive operational improvements with a focus on environmental impact.
• Manage budgetary and financial activities for team efficiency.

Skills

Leadership

Continuous improvement

Health and safety knowledge

Financial management

IT systems proficiency

Job description

We are looking for a Performance Manager to join Thames Water permanently.

You will be working across the geographical area of Banbury - OX16 4RZ, where you will be responsible for the day‑to‑day running of up to 15 Sewage Treatment Works, along with managing a small multi‑skilled team of up to 12 technicians.

You will operate out of the main site at Banbury but will visit other sites; a driving licence and car ownership are essential as you will need to travel throughout your working week.

You will work 36 hours a week, Monday to Friday, and participate in an out‑of‑hours rota for escalations and advice, for which you will receive additional payments.

What will you be doing as a Performance Manager

• You will effectively lead the Health & Safety culture of the team and drive an environment where good practices are a way of everyday life and total compliance is adhered to.
• With the impact of our operations on the environment at the forefront, you will drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and, of course, the environment.
• Driving the team to achieve optimal performance in terms of work management, while developing the team and introducing new skills and Health & Safety Awareness.
• Managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management – ensuring exceptional service to our customers with early personal interventions as required.

To thrive in this role, the essential criteria you’ll need is:

• Previous experience managing operational staff with a proven track record of engaging and developing their team, ideally with field‑based members within the utility industry.
• A strong focus on continuous improvement.
• Experience taking the lead and achieving results, ideally within a similar industry.
• Significant process management experience and knowledge, with strong skills in operations, Health and Safety, and Finance.
• Strong understanding of health and safety legislation.
• Competence in using IT equipment/systems and the ability to interpret complex Excel spreadsheets.
• Financial management skills and commercial awareness to identify and achieve financial efficiencies.
• Due to the nature of this role, a full, valid driving licence is needed.

What’s in it for you?

• Offering a salary up to £45,000 per annum, depending on your level of experience.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• GymPass – a free fitness plan and access to several well‑being apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare – a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get‑fit programmes and access to a nutritionist.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Benefits on Tap – access to discounts, cashback and instant vouchers.
• Generous Paternity Leave – 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave – 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know – we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.