Performance & Compliance Manager

Manchester Arndale; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Performance & Compliance Manager in Greater London. This role is pivotal for ensuring compliance and driving performance improvements across operations. Candidates should possess a degree, strong IT skills, and a background in catering or domestic services, ideally in healthcare. The position includes responsibilities such as conducting quality audits, delivering training, and maintaining safety standards. The work week typically runs Monday to Friday, with flexibility required for weekends and travel.

Qualifications

• Right to work in the UK.
• Standard DBS clearance required.
• Demonstrable experience in training, administration management systems, and auditing.
• Background in catering or domestic services, ideally within a healthcare environment.

Responsibilities

• Advise on and implement OCS policies and processes.
• Conduct quality and compliance audits and monitor KPIs.
• Deliver toolbox talks and health and safety training.

Skills

Strong IT skills including Microsoft Office

Excellent communication skills

Organisational skills

Education

Degree or equivalent qualification

Train the Trainer Level 3 (preferably Level 4)

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Typically Monday - Friday, however you will be required to display flexibility to meet the needs of the business. This may include weekend working and travel across the contract sites in line with your job responsibilities.

We are looking for a Performance & Compliance Manager to join our team supporting South London and Maudsley NHS Foundation Trust. This role is pivotal in ensuring compliance, driving performance improvements, and maintaining robust governance across all operational areas. You will lead on audits, training, and health and safety initiatives while supporting the management team to deliver exceptional service standards.

Key Responsibilities:

• Advise on and implement OCS policies and processes, ensuring legislative and policy changes are communicated and trained.
• Conduct quality and compliance audits, monitor KPIs, and drive improvements.
• Maintain accurate records, filing systems, and backup files for audits, training, and financial processes.
• Support month and year‑end processes including stock counts and invoice requests.
• Deliver toolbox talks, health and safety training, and monthly training sessions for all colleagues.
• Develop training plans and monitor statutory and site‑specific training compliance.
• Lead health and safety initiatives, audits, and promote a zero‑harm culture.
• Manage service user and staff surveys, payroll accuracy, and reporting.
• Ensure safe systems of work and proper maintenance of plant and equipment.
• Audit safety performance and manage disciplinary actions for breaches.

Qualifications:

• Right to work in the UK.
• Standard DBS clearance required.
• Degree or equivalent qualification.
• Train the Trainer Level 3 (preferably Level 4) and experience in training delivery.
• Strong IT skills including Microsoft Office and statistical systems.
• Demonstrable experience in training, administration management systems, and auditing.
• Background in catering or domestic services, ideally within a healthcare environment.
• Excellent communication and organisational skills.
• Ability to manage compliance, risk, and performance in a complex setting.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.