Performance Coach

Davies; Preston; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading claims management firm in Preston seeks an Operational Trainer to develop and implement impactful training programs. The ideal candidate has over 5 years of experience in training within insurance or claims management, excellent communication skills, and familiarity with digital training tools. This role offers a permanent contract with various benefits, including career development funding and flexible working options.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working options

Pension contribution

25 days holiday

Employee volunteering programme

Qualifications

• 5+ years in training and development, preferably in insurance or claims.
• Strong communicator with excellent analytical skills.
• Experience with digital training tools.

Responsibilities

• Design and deliver training programs for niche claims handling.
• Assess training effectiveness using KPIs and feedback.
• Collaborate with stakeholders to refine training strategies.

Skills

Training and development

Communication skills

Analytical skills

Familiarity with LMS

Education

CIPD qualification

Job description

Overview

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Description

We have an exciting opportunity for an Operational Trainer, to join our Niche Claims Team. Based in our office in Preston, you’ll lead the development and implementation of high-impact training programs, ensuring our claims professionals excel in handling complex and specialized claims including Travel, Pet, Ancillary, Contents validation, Warranty and gadget claims. You’ll be instrumental in refining processes, enhancing regulatory compliance, and driving continuous improvement. Please note - this role has a rolling shift pattern including weekends and evenings when induction requires.

What will your day look like:

• Design & Deliver Training Programs: Develop specialised training materials tailored to niche claims handling.
• Team Development: Identify skill gaps and create strategic learning pathways for employee growth.
• Performance Monitoring: Assess training effectiveness using KPIs and feedback mechanisms.
• Process Enhancement: Ensure alignment of training with operational workflows and compliance requirements.
• Stakeholder Collaboration: Partner with HR, claims teams, and senior leadership to refine training strategies.
• Regulatory & Compliance Adherence: Keep training in line with industry standards and best practices.

Knowledge and Abilities

• Experienced: 5+ years in training and development, preferably in insurance or claims management.
• Tech-Savvy: Familiarity with Learning Management Systems (LMS) and digital training tools.
• Certified (Preferred): CIPD qualified
• Strong Communicator: Excellent communication, and analytical skills.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan