Performance and Quality Officer, Yorkshire and The Humber Probation Service, Performance and Qu[...]

HM Prison and Probation Service; Deighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK government agency is seeking a Performance and Quality Officer to join the Housing Support Services team. The role involves supporting individuals in prison and under supervision to secure and maintain accommodation. Candidates should have relevant qualifications and strong analytical skills. This position offers flexible working options, a Civil Service pension, and a focus on inclusion and development.

Benefits

Access to learning and development

Flexible work options

Inclusive working culture

Civil Service pension

Annual Leave

Public Holidays

Season Ticket Advance

Qualifications

• Experience using IT solutions for data management and reporting.
• Strong analytical skills to interpret performance data.
• Ability to work independently and collaboratively with stakeholders.

Responsibilities

• Support the team in achieving performance objectives.
• Produce reports on performance measures.
• Assist in designing effective service delivery based on analysis.

Skills

IT skills

Data analysis

Communication

Influencing skills

Education

NVQ Level 4 or equivalent

Tools

Excel

PowerBI

Microsoft Word

Job description

Overview

This advert relates to a new and exciting Performance and Quality Officer role and is open to new recruits and existing staff seeking a different type of challenge. The Yorkshire and Humber Probation Service are seeking to recruit a Performance and Quality Officer to work across the Region to join a newly created Housing Support Services team to work on an exciting project, assisting People on Probation and People in Prison to obtain and maintain accommodation. Whilst being deployed in to the Housing Support Services Team, official line management of the role shall be provided by the Regional Performance Team. Sitting within the Community Integration Business Unit, the team's main role shall be to support a caseload of men in prison and subject to community supervision, assisting them to identify and apply to viable housing options and opportunities, supporting them to attend assessment appointments, assisting them to be tenancy ready, supporting their move into new accommodation and providing initial new tenancy support and making onward referrals for additional support where required. Referrals will also be received on those in need of support to maintain their existing tenancies wherever possible/ in their best interests upon reception into custody or when at risk of eviction in the community.

Responsibilities

• Support the activities of the team, including the Head of Service, to achieve the above objectives, analysing data and providing advice on referral levels, hotspots, workflow and other management information to assist in the design and delivery of an efficient and effective service.
• Produce reports and provide insight and analysis for and on behalf of the Head of Service in reporting on performance measures to the relevant Regional and National Governance Boards.
• Use excellent IT skills with experience of using Business Objectives, Excel and PowerBI or similar programmes.
• Write and create reports.
• Influencing and communication skills with the ability to work both independently and with a range of stakeholders including the Head of Service, wider Housing Support Service colleagues, Regional Performance and Quality Team, Contract Management Team and wider operational staff and management personnel across both the Probation and Prison Service as well as external stakeholders such as Local Authorities.

Qualifications

• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
• Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Behaviours

• Changing and Improving
• Working Together
• Managing a Quality Service
• Delivering at Pace

Technical skills

To be asked at interview

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Experience and Technical skills.

Security

• Successful candidates must undergo a criminal record check.
• People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition and the Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria and the Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.