Performance and Quality Officer

Ministry of Justice; Dewsbury; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A government body is seeking a Performance and Quality Officer to support the Housing Support Services team in Dewsbury. The role involves aiding individuals on Probation and in Prison to find and maintain housing. Candidates should have excellent IT skills, including experience with Business Objectives and PowerBI, along with strong communication and problem-solving abilities. The position allows for hybrid working arrangements and offers extensive training opportunities.

Benefits

Hybrid working arrangements

25 days annual leave

National Probation Service pension scheme

Extensive training and development opportunities

Qualifications

• Experience with data analysis programs such as PowerBI.
• Ability to influence and communicate effectively with stakeholders.
• Strong problem-solving skills including analytical and evaluative techniques.

Responsibilities

• Support caseload of men in prison for housing options.

Skills

Excellent IT skills

Experience of using Business Objectives and Excel

PowerBI experience

Influencing and communication skills

Problem-solving skills

Ability to work across various stakeholders

Tools

Business Objectives

Excel

PowerBI

Job description

Overview

This advert relates to a new and exciting Performance and Quality Officer role within the Yorkshire and Humber Probation Service. The role supports the Housing Support Services team to help people on Probation and in Prison obtain and maintain accommodation.

Responsibilities

• Support the caseload of men in prison and subject to community supervision to identify and apply to viable housing options.
• Assist clients to attend assessment appointments, be tenancy ready and move into new accommodation.
• Provide initial tenancy support and identify onward referrals for additional support where required.
• Analyse data and provide advice on referral levels, workflow and other management information to assist in the design and delivery of an efficient and effective service.
• Produce reports and provide insight and analysis on performance measures to Regional and National Governance Boards.

Qualifications

• Excellent IT skills, experience of using Business Objectives and Excel.
• PowerBI or similar data analysis programme experience.
• influencing and communication skills with the ability to work independently and with a range of stakeholders.
• Experience of problem‑solving skills including analytical, evaluative and outcome focused techniques.
• Ability to work across Probation and Prison Service and external stakeholders such as Local Authorities.

Benefits

• Hybrid working arrangements where business need allows.
• Annual leave 25 days (30 days after 5 years) plus public holidays.
• National Probation Service pension scheme.
• Extensive training and development opportunities.
• Equality and diversity statement – The MoJ are a Disability Confident employer and committed to providing everyone with opportunities.

Equal opportunities: The MoJ are a Disability Confident employer and equal opportunities statement applies.