People Services Administrator

LiveWest Homes Ltd; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A community-focused organization in Greater London is looking for a People Services Administrator to support the People team. You will be responsible for maintaining accurate data, providing administrative support, and resolving queries efficiently. The ideal candidate should have strong organizational skills, enjoy working in a collaborative environment, and be comfortable with IT systems. This role offers hybrid working and a generous benefits package, including annual leave and health perks.

Benefits

Generous Annual Leave

Health benefits and perks

Learning and Development opportunities

Family Support policies

Wellbeing support

Paid volunteering days

Qualifications

• Experience of delivering administrative tasks.
• Strong ability to manage competing priorities.
• Good level of literacy and numeracy.

Responsibilities

• Provide administrative support to the People Services team.
• Maintain staffing data and ensure compliance.
• Act as the first point of contact for queries.

Skills

Organisational skills

Communication skills

IT skills

Tools

MS Office

HR information systems

Job description

About The Role

Are you highly organised, detail-focused and passionate about delivering great service? Join us as a People Services Administrator and play a vital role in supporting our People team. You’ll keep our data accurate and secure, resolve queries quickly, and help ensure everything runs smoothly behind the scenes.

Key Responsibilities

• Provide confidential administrative and system support to the People Services team.
• Maintain accurate staffing data and records, ensuring compliance with data protection requirements.
• Enter and manage data across various IT systems.
• Administer employee benefit schemes and assist with manual calculations when required.
• Act as the first point of contact for managers and colleagues, resolving queries or escalating where needed.
• Use data from multiple sources to investigate and resolve issues.
• Support team members with projects and activities to achieve successful outcomes.

Why Join LiveWest

You will be part of a friendly, collaborative team where your work really matters. We value innovation, continuous improvement and helping our people grow. If you are looking for a role that combines variety, responsibility and the chance to make a difference, this could be the perfect fit.

Contract and Work Arrangements

This role is being offered on a full time, fixed term basis until end of November 2026, working 37 hours per week. Hybrid working is available for this role working 2‑3 days per week in the Exeter office, dependent on business need.

Further Information

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Administrator – People Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential

• Experience of delivering administrative tasks/working in an administrative role.
• Good IT skills, including proficiency in MS Office and experience using integrated information systems and databases.
• Strong organisational and prioritisation skills with the ability to manage competing priorities.
• Excellent communication skills to liaise with a wide range of stakeholders.
• Ability to remain calm under pressure and ensure queries are resolved promptly.
• Good level of literacy and numeracy.

Desirable

• Experience of delivering HR support to colleagues and managers.
• Knowledge of reporting practices and procedures.
• Experience using HR information systems and CRM systems (e.g., iTrent).
• Relevant CIPD qualification or willingness to work towards it.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.