People Operations Analyst/Associate - PIMCO

ZipRecruiter; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global investment management firm is seeking a detail-oriented HR Operations Specialist to manage employee inquiries and oversee onboarding processes. The ideal candidate will have a Bachelor's degree in Human Resources and at least 2 years of experience in HR operations or Shared Services. If you are passionate about HR and service-oriented, apply to join our team for an enriching experience.

Qualifications

• 2+ years of experience in HR operations or Shared Services.
• Working knowledge of HR systems such as Workday.
• Excellent interpersonal skills to interact at all levels.

Responsibilities

• Manage employee and HR client inquiries, providing accurate resolutions.
• Oversee the onboarding process for new hires.
• Execute data transactions with precision in HR systems.

Skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Job Description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

JOB DESCRIPTION

PIMCO Human Resources is seeking a highly organized, dynamic, and detail-oriented individual to join our People Operations (POPs) team. In this role, you will be responsible for managing employee and HR client inquiries, supporting the hiring and onboarding process, and ensuring a smooth and efficient HR operations workflow, all while providing exceptional employee service. You will contribute to transformational projects aimed at implementing and driving the adoption of HR systems such as Workday and ServiceNow, participate in technological enhancements to improve HR processes and programs, and address and resolve issues by proposing innovative solutions. This involvement in projects will allow you to gain a deeper understanding of HR and provide growth opportunities. As your knowledge and expertise in HR increase, you will handle more complex work and propose innovative solutions to emerging issues. If you are a self-motivated individual with a passion for HR operations and a commitment to delivering exceptional service, we would love to hear from you. Apply now to join our dynamic POPs team!

RESPONSIBILITIES

• Employee/HR Client Inquiry Case Management: Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters. Serve as an escalation point for complex inquiries and maintain robust case management systems.
• Employee Support: Deliver essential, thoughtful, accurate, and timely support to address the individual HR needs of employees and managers, in alignment with PIMCO's policies. Champion exceptional employee service by creating the best possible experience throughout the employee lifecycle. Analyze inquiry-related data and insights to identify themes and improve the overall employee experience.
• Onboarding Operations: Oversee the end-to-end onboarding process for new hires/contingent workers, including communication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatory compliance, and completing Right to Work Checks. Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires and completing relevant processes in PIMCO's Human Capital Management (HCM) system, Workday.
• Data and Transaction Operations: Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions.
• Knowledge Management: Assist in the creation, review, and updating of HR knowledge across various operational areas. Follow up with team members or stakeholders on questions and clarifications to ensure information is accurate and relevant.
• Policy Compliance: Understand and execute PIMCO's end-to-end HR business processes and policies. Stay current with HR policies, procedures, and legal requirements to ensure compliance. Assist in the development and implementation of HR policies and procedures as needed.
• Process Documentation: Contribute to the creation and review of POPs business processes, end-to-end workflows, and standard operating procedures (SOPs).
• Communication Operations: Support the delivery of clear, engaging, and impactful communications to employees.
• Process Improvement: Identify and support process improvement initiatives, working globally and cross-functionally across teams and the business.
• HR Subject-Matter-Expert (SME) Partnership: Collaborate with various HR SMEs on operational activities and projects to leverage their expertise and ensure successful outcomes.

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, or a related field of study.
• 2+ years of experience in HR operations or Shared Services, employee/HR client inquiry case management, and/or hiring and onboarding.
• Working knowledge of HR systems such as Workday and/or ServiceNow, Responsive, Qvidian with an affinity for technology, ability to think with a "tech approach," and interest in HR technologies
• Strong knowledge of HR policies, procedures, and employment laws.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization
• Exceptional attention to detail, organizational skills and immaculate follow up.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive, results driven, open to feedback and overall a collaborative colleague.

How you should apply:

We review applications on a rolling basis and encourage you to apply by submitting your resume as soon as you are ready. Applications will close Monday May 5th 2025.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to , , ancestry, (including religious dress and grooming practices), (including , childbirth, breastfeeding, or related medical conditions), , (including and expression), , military or veteran status, (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to , , ancestry, (including religious dress and grooming practices), (including , childbirth, breastfeeding, or related medical conditions), , (including and expression), , military or veteran status, (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.