People-First Team Manager – Call Centre Leader

Sitel Corp.; Stratford-upon-Avon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent customer service company in Stratford-upon-Avon seeks a Team Manager to lead a dynamic team. You will inspire your team to achieve excellence in customer service while fostering a supportive and engaging environment. Candidates should possess strong leadership and problem-solving skills along with a proven track record in a call center. This full-time role involves rotating shifts, focusing on employee development and operational excellence.

Benefits

Access to salary advance scheme

Award-winning culture

Real progression opportunities

Qualifications

• Passion for management and customer service.
• Experience in a call centre environment.
• Ability to coach and develop team members.

Responsibilities

• Lead and coach a team to meet business objectives.
• Manage absenteeism and attrition effectively.
• Monitor work performance against KPIs.
• Recognize and reward outstanding achievements.
• Facilitate two-way communication with team members.

Skills

Interpersonal skills

Coaching skills

Communication skills

Problem-solving skills

Performance management skills

Job description

A prominent customer service company in Stratford-upon-Avon seeks a Team Manager to lead a dynamic team. You will inspire your team to achieve excellence in customer service while fostering a supportive and engaging environment. Candidates should possess strong leadership and problem-solving skills along with a proven track record in a call center. This full-time role involves rotating shifts, focusing on employee development and operational excellence.