People Advisor

Char.gy; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading charge point provider in the UK is looking for a People Advisor to join their People Operations team. The successful candidate will be responsible for managing employee queries, improving HR processes, and enhancing employee engagement. Ideal candidates should have a Level 3 CIPD qualification and experience in HR operations within fast-paced environments. You'll play a key role in supporting projects and compliance, ensuring every employee feels connected and valued in this dynamic company.

Benefits

Great Place to Work recognition

Wellness plan

Employee benefits

Learning and development opportunities

Qualifications

• Minimum of Level 3 CIPD in Human Resources Management required.
• Experience in a fast-paced sector such as legal or banking is preferred.
• Strong reporting skills and HR generalist experience needed.

Responsibilities

• Deliver high-quality employee experience throughout the employee lifecycle.
• Provide support to employees on HR processes and compliance.
• Manage onboarding processes and develop learning resources.

Skills

Communication skills

Stakeholder management

HR operations

Employee relations

IT systems (BambooHR, Office 365)

Education

Level 3 CIPD in Human Resources Management

Tools

BambooHR

Office 365

Microsoft Teams

Job description

We are a leading charge point provider and operator for electric vehicles in the UK, managing over 4,300 public charge points. We are committed to providing reliable, convenient and affordable charging infrastructure that is accessible to all, particularly the 40% of UK households without private driveways that rely on public charging.

We believe our employees are the electric spark igniting our success. We’re dedicated to our culture, and ensure that every individual feels charged up and empowered to accelerate their career which is why we have been recognised as a "Great Place to Work" and a "Living Wage Employer". Together, we’re shaping the future as society’s preferred EV charging network.

Position Overview

The People Advisor role sits within the People Operations team and reports directly to the Head of People. This role will be the main point of contact for all day-to-day queries from employees and line managers and will work closely with the Senior Talent Acquisition Manager, the Learning and Development Manager and the People Assistant.

Key Responsibilities

People Operations

• Deliver a high-quality employee experience where people feel connected to char.gy through each touch point of their employee lifecycle.
• Provide support to employees and line managers on all internal people processes and procedures.
• Generate reports, metrics and insights on people operations activities, e.g. employee engagement feedback, D&I data, turnover etc.
• Provide training, advice and guidance to employees and line managers on the performance management process.
• Produce performance improvement plans for employees in conjunction with line managers as and when required.
• Contribute to the continuous improvement of the HR function – owning projects and collaborating with wider stakeholders.
• Ensure compliance with all applicable employment laws and regulations, staying up to date with changes.
• Support the Head of People on a wide range of people and engagement projects throughout the year in line with the departmental strategy.
• Support the People Assistant with processing payroll benefits administration where required.

Learning and Development

• Support the Head of People and Learning and Development Manager with the review and continuous improvement of processed and procedures, employee engagement or training initiatives.
• Take ownership of the new starters’ induction process in collaboration with line managers, and ensure all mandatory training is completed by all employees.
• Facilitate the new joiner induction programme, ensuring a positive and consistent onboarding experience for all employees.
• Support with the development of high-quality learning materials and resources for theChar.gyAcademy (internal learning hub), ensuring content is engaging, accurate and aligned with organisational needs.
• Produce monthly compliance reports, highlighting completion rates, overdue training, trends and risks, and providing insight to support informed decision-making.
• Support the Learning & Development Manager in conducting Training Needs Analyses (TNA) through interviews, surveys and data insights to identify learning priorities.
• Assist the Learning & Development Manager with the facilitation of internal workshops, ensuring high levels of engagement and learner satisfaction.
• Contribute to the design and development of learning pathways and development programmes, ensuring alignment to capability requirements across the business.

Total Reward

• Work with the Head of People Operations to manage the revision and roll out of employee benefits, communicate with providers and employees to ensure adoption and effective usage, and roll out char.gy’s wellness plan throughout the year.
• Support the Head of People with the salary and bonus review process, including preparing salary and bonus recommendations, salary benchmarking for relevant departments and issuing of salary and bonus letters.
• Contribute to providing accurate monthly payroll changes to the people assistant, such as including benefit, contractual and leave of absence changes.

Employee Relationsand Leave of Absences

• Respond to policy related queries, providing practical and commercial advice to line managers.
• Supporting senior leaders with conducting investigations for disciplinary, capability and grievance processes, along with preparing all correspondence for formal and informal processes.
• Conduct exit interviews and produce quarterly overviews for the Executive team.
• Manage all family related absences for the company (i.e. maternity and paternity leave) and support with long term sickness and occupational health cases.

Person Specification

This person will:

• Have ideally gained a minimum of a Level 3 CIPD in Human Resources Management.
• Have gained experience in a high-performing, fast paced sector such as legal, banking or professional services.
• Have experience working as a HR generalist with a focus on HR operations, employee relations and HR systems.
• Have experience in managing employee lifecycle processes and procedures end to end, e.g., new starter paperwork, and contractual changes.
• Have experience in using various IT system, such as BambooHR, Office 365, Teams.
• Is confident in producing high quality reporting.
• Have exceptional communication and stakeholder management skills.
• Have knowledge of basic employment law and HR best practice.
• Are a proven self-starter with a positive attitude and a results and solution-orientated approach.