Pensions Service Delivery Manager

Alexander Lloyd; Perth; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company seeks a dynamic Pensions Service Delivery Manager to lead a team in delivering exceptional pension administration services for high-profile clients. This role entails managing operational teams, nurturing client relationships, and driving improvements across various pension schemes, all while ensuring service excellence and commercial outcomes through a flexible hybrid working arrangement.

Benefits

Competitive salary & annual discretionary bonus

Flexible hybrid working / office attendance

25 days' holiday (+ buy/sell scheme)

Matching pension contributions

Private Medical Cover & Life Assurance

Retails discounts, digital GP access & employee wellbeing support

Paid volunteering days

Referral bonuses

Qualifications

• Experience managing defined benefit and defined contribution pensions.
• Strong leadership skills with the ability to mentor and lead teams.
• Proven history of client relationship management and operational improvements.

Responsibilities

• Lead and mentor pension administration teams to optimize performance.
• Manage client relationships and oversee complex scheme projects.
• Drive strategic change initiatives and contribute to overall service excellence.

Skills

Leadership

Communication

Problem Solving

Education

Proven leadership in pensions administration

Strong technical pensions knowledge

Project delivery experience

Job description

About the role:

We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence - all while championing client satisfaction and commercial outcomes.

Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.

What You'll Be Doing:

• Supporting the Operations Manager to deliver high-quality pension services.
• Leading and mentoring Administration Manager to optimise team performance.
• Balancing quality, profitability, and long-term sustainability in service delivery.
• Driving recruitment, resource planning, and HR matters.
• Managing client relationships and overseeing complex scheme projects.
• Delivering strategic change initiatives and operational improvements.
• Contributing to company-wide innovation and system enhancements.

What we're looking for:

• Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
• Strong technical pensions knowledge and project delivery experience.
• Strong leadership skills
• Excellent communication and problem-solving skills.

Benefits on offer:

• Competitive salary & annual discretionary bonus
• Flexible hybrid working / office attendance
• 25 days' holiday (+ buy/sell scheme)
• Matching pension contributions
• Private Medical Cover & Life Assurance
• Retails discounts, digital GP access & employee wellbeing support
• Paid volunteering days and referral bonuses

If you're ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level.