Pensions Administration Support Officer

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare organization in Manchester is seeking an enthusiastic Pensions Administration Support Officer. The successful candidate will handle payroll updates, manage their own workload, and provide high-quality customer service while working independently. The role requires NVQ level 3 or equivalent experience, alongside a background in payroll and pensions. This full-time position offers a competitive salary and an opportunity to contribute to essential services within the NHS.

Qualifications

• Experience in administration.
• Familiarity with payroll and pensions processes.
• Knowledge of HR and Finance policies.

Responsibilities

• Update the Payroll System (ESR) accurately and timely.
• Troubleshoot issues and improve services with strong customer service skills.
• Work independently and manage workload efficiently.

Skills

Customer Service

Organization Skills

Communication

Education

NVQ level 3 or equivalent experience

Job description

Pensions Administration Support Officer

The closing date is 22 December 2025

High-quality, accurate payroll and pension services are essential to our success as an employer and our standing as an NHS Trust.

We are looking for an enthusiastic, adaptable and organised Payroll Support Officer to join our professional team at Manchester University NHS Foundation Trust.

You'll be responsible for the organisation and prioritisation of your own workload. Updating the Payroll System (ESR) through the accurate and timely interpretation of documentation received. Deal with a range of stakeholders to provide guidance and training. You will be able to enhance your own performance through continuously developing your own knowledge and skills.

Main duties of the job

You’ll use your expertise to troubleshoot issues and find ways to improve the service with strong Customer Service skills and experience dealing with difficult situations. A good communicator both in person and in writing with good planning and organisational skills, remaining calm under pressure, you’ll also have the ability to work unsupervised.

This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust Values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We're looking forward to hearing from you!

Person Specification

Qualifications

• NVQ level 3 or equivalent experience

Knowledge

• Knowledge of HR and Finance policy & procedures
• Knowledge of pensions processes

Experience

• Administration
• Payroll and pensions

Employer name

Manchester University NHS Foundation Trust

Address

Trafford General Hospital Finance Business Unit

£24,937 to £26,598 a yearper annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-COR-7669012-RL4

Job locations

Trafford General Hospital Finance Business Unit