Pensions Administration Support Officer

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in the UK seeks a Payroll Support Officer to provide high-quality payroll services. This role requires strong customer service skills, effective communication, and the ability to manage your workload efficiently. The successful candidate will troubleshoot issues and maintain a strong focus on service improvement while supporting various stakeholders. Join a collaborative environment committed to organizational values.

Qualifications

• Experience dealing with difficult situations.
• Good communication skills, both in person and in writing.
• Able to work calmly under pressure.

Responsibilities

• Organize and prioritize your own workload.
• Update the Payroll System (ESR) accurately and timely.
• Deal with stakeholders providing guidance and training.
• Troubleshoot issues and improve service.
• Communicate effectively in person and writing.

Skills

Strong customer service skills

Good communication skills

Excellent planning and organizational abilities

Ability to work unsupervised

Willingness to continuously develop knowledge related to payroll processes

Job description

Overview

High-quality, accurate payroll and pension services are essential to our success as an employer and our standing as an NHS Trust. We are looking for an enthusiastic, adaptable and organised Payroll Support Officer to join our professional team at Manchester University NHS Foundation Trust.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Responsibilities

• Organise and prioritise your own workload.
• Update the Payroll System (ESR) through the accurate and timely interpretation of documentation received.
• Deal with a range of stakeholders to provide guidance and training.
• Use your expertise to troubleshoot issues and find ways to improve the service with strong customer service skills and experience dealing with difficult situations.
• Communicate effectively in person and in writing with good planning and organisational skills, remaining calm under pressure, and the ability to work unsupervised.
• Demonstrate the Trust Values and standards of behaviour expected by the organisation and meet the responsibilities of the job description and person specification.

Qualifications and Skills

• Strong customer service skills with experience dealing with difficult situations.
• Good communication skills, both in person and in writing.
• Excellent planning and organisational abilities; able to work calmly under pressure.
• Ability to work unsupervised and manage own workload effectively.
• Willingness to continuously develop knowledge and skills related to payroll processes.

About the Organization

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We bring together 10 hospitals and community services from across Manchester, Trafford and beyond and champion collaborative working and transformation. We are a major academic Research Centre and Education provider and are embarking on our Green Plan to make healthcare more sustainable.