Pension Processing Administrator-3

Railpen; Tees Valley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading pensions organization in the Tees Valley is seeking a Pension Administration professional on a fixed-term contract. The role involves customer-focused administration service for Railways pension schemes, requiring a minimum of 2 years pension knowledge. A competitive salary, 28 days annual leave, and additional health benefits are offered. The position supports hybrid working arrangements.

Benefits

A competitive salary

28 days annual leave, plus bank holidays

Defined Contribution pension

Employee assistance programme

Health cash plan

Eye care vouchers

Flu vaccination

Give as you earn scheme

Paid volunteering days

Qualifications

• Pension administration experience is essential, especially in defined contributions.
• Minimum of 2 years pension knowledge.
• Ability to communicate effectively through various channels.

Responsibilities

• Provide administration, communications, and engagement services for Railways pension schemes.
• Deliver excellent quality of service to members.
• Support the day-to-day administration needs of members.

Skills

Customer focus

Professional communication

Quality focus

Job description

Pension Administration Fixed Term Contract - Maternity Cover

Intro

We have an exciting opportunity to join our team working across our Benefits business unit including Employee Benefits and Rail Administration on a fixed term contract based in the Darlington office (hybrid working).

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here

The role

Employee Benefits and Rail Administration are areas that are responsible for offering administration, communications and engagement services to the Railways pension schemes. We support hybrid and flexible working for this role.

Our teams are often the first point of contact in the life cycle of the pension journey and look after the day-to-day scheme administration needs of our members and pride ourselves on delivering excellent quality of service. These roles play an integral part in supporting our purpose to secure our members future, without these outstanding teams we wouldn’t be the successful organisation we are today.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

We are looking for individuals who are customer focused and thrive in working in a fast paced evolving environment. You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines. The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post.

Pension administration experience is essential, in particular defined contributions. Ideally you will have a minimum of 2 years pension knowledge which we can support you with in building on this knowledge through training and qualifications during your career with Railpen.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you

Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave, plus bank holidays
• Defined Contribution pension

Health & Wellbeing

• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• Give as you earn scheme
• Paid volunteering days

Next Steps

If you would like to apply, please click on the apply button or visit our Careers Page by 15th December 2025

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life