Pension Administrator

Focus Resourcing; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruiting agency is seeking a temporary Scam Administrator to join their team in Reading, initially until January 2026. This role focuses on administering a Pension Scams Identification service and is ideal for recent graduates or those with experience in administration. Responsibilities include supporting scams identification operations, training team members, and reporting audits. The position offers a hybrid working model with the requirement to be within a commutable distance from Reading.

Qualifications

• Previous experience in administration or pensions administration.
• Ability to work independently and take ownership of tasks.
• Proficient in managing high volumes of work.

Responsibilities

• Provide lead support on Scams Identification administration.
• Train other team members in administrative tasks.
• Produce and audit reports for clients.

Skills

Administration experience

Attention to detail

Communication skills

Team collaboration

Tools

MS Office (Outlook, Excel, Word)

Job description

Hybrid, with 2 days day a week in the Reading office

Credit and Criminal checks before commencing employment

Based in central Reading but some remote working available. Although you will need to live a commutable distance to Reading - no parking

Our Reading based client is currently recruiting for a Scam Administrator to join their team. It’s initially a temporary role until the end of January 2026.

The role will focus solely on the administration of our clients Pension Scams Identification service in an exciting period of growth. This role may suit a recent graduate who is seeking some admin experience, or an experienced pensions administrator or a candidate with good admin skills and an eye for detail.

Responsibilities

• Providing Lead Support on Scams Identification administration within a growing team
• Training of other team members
• Producing / Auditing reports for client teams / Trustees
• Auditing Scams calls conducted by other team members
• Dealing confidently with members by phone, email or letter
• Ensuring that member cases are dealt with in accordance with strict deadlines
• Overseeing production of monthly billing information
• Collation of data for Management Information (MI) and production of MI reports
• Reviewing and updating of Processes in line with industry changes
• Implementation of new Clients

Project work as directed by Team Leader or Manager

Liaison with Customers, Clients, Scheme Actuary, Consultants, Providers and third parties

Qualifications

• Experience in admin or pensions administration
• Be able to demonstrate ownership, responsibility and accountability for self
• Be able to develop and implement own processes to manage high volumes of work
• Be able to work on own initiative
• Have the ability to work in a team towards company objectives
• Have experience of working with MS Office products, such as Outlook, Excel, Word