Peer Support Worker | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in London seeks a dedicated individual to support trans and non-binary service users within their gender surgery services. The role involves coordinating care, facilitating peer support, and ensuring a high-quality service. Ideal candidates will engage with patients, providing both individual and group support throughout their surgical journey. This position offers a hybrid work model, combining in-person and remote duties.

Responsibilities

• Work with the gender surgery service at New Victoria Hospital or Parkside Hospital.
• Coordinate support for trans and non-binary patients.
• Provide individual peer support sessions for service users.
• Facilitate peer support groups to reduce isolation.
• Develop care plans with patients.

Job description

Overview

Chelsea and Westminster Hospital NHS Foundation Trust is one of the leading providers of services for the LGBTQI+ communities, including our surgical service, Chelsea Centre for Gender Surgery, the gender dysphoria clinic TransPlus, and trans sexual health service 56T. Our trans services are recognised for their inclusivity and diversity, and our ambition is to be the leading healthcare provider for trans and non-binary service users in the UK, building on the specialist expertise and knowledge of our clinical teams.

Chelsea and Westminster Hospital has been commissioned by NHS England to provide a comprehensive gender surgery centre, including masculinising lower surgery, masculinising chest and feminising lower surgery. Our vision is for an innovative and patient-centred service, based on the principle that patients must have equal access to surgical services whatever their gender identity, with reasonable adjustments to the delivery of care to match the individual’s needs and circumstances.

New Victoria Hospital (NVH) is situated in Kingston-Upon-Thames. NVH has been providing excellent, patient-centric care for over 125 years. Our size enables us to respond quickly, innovate, and provide personalised, team-based care. Parkside Hospital, established in 1983, is situated on Wimbledon Parkside (SW19). There are eighty-two beds, four operating theatres and four procedure rooms. We have extended clinical settings on site including The Lodge, where we run the lower feminising surgery clinics and the chest wall surgery clinics.

NVH and Parkside Hospital have been commissioned by NHS England to provide gender affirmation surgery, including lower feminising surgery and masculinising chest wall surgery. We strive to provide a high-quality patient service to all our patients within our settings.

Responsibilities

• To work with either the gender surgery service at New Victoria Hospital, or at Parkside Hospital.
• To work both within and outside the trans health sector to ensure a high-quality service to trans and non-binary people.
• To work alongside the relevant MDT to coordinate and facilitate individual and group support that addresses trans and non-binary wellbeing needs and supports patients throughout their surgical journey.
• To support patients to develop an individualised care plan.
• Support patients to support patients, as appropriate, to increase involvement in their care, and confidence in decision-making.
• To link patients in with local services where appropriate (e.g., GPs) with support from your supervisor.
• To attend regular supervision on at least a fortnightly basis with a clinical psychologist.
• To adhere to relevant safeguarding policies and ensure clear and professional documentation of patient contacts.

Peer Support and Service Development

• To provide individual peer support sessions to trans and non-binary service users, supporting them to identify and work towards their goals in relation to preparing for and recovering from surgery.
• To work in a hybrid model involving some in-person and some remote working at the discretion of the line manager.
• To work alongside peer support colleagues to facilitate peer support groups which foster connections between service users and reduce isolation.
• To support patients to increase involvement in their care, and confidence in decision-making.
• To work alongside the MDT to ensure a high-quality service is provided to trans and non-binary people.
• To recognise needs within the service user population and support the development of the service to address these.
• To support any other peer support projects which may arise.
• To support service evaluation and research projects conducted within the service as appropriate.

This advert closes on Monday 15 Sep 2025