PCN Care Home Care Coordinator

Childwall and Wavertree Primary Care Network; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare organization in South Liverpool is seeking a Care Home Care Coordinator to enhance communication and care for residents in care homes. This part-time role involves coordinating multidisciplinary teams and supporting residents' healthcare needs. Ideal candidates will have strong organisational and communication skills, as well as relevant experience in healthcare settings.

Benefits

Flexible working

Compressed hours

Qualifications

• Experience of working in multi-professional team environments.
• Experience of working in healthcare or social care.
• Ability to travel across the locality on a regular basis.

Responsibilities

• Coordinate care for residents of care homes.
• Organise and chair multidisciplinary team meetings.
• Support individuals during clinical conversations.

Skills

Strong organisational skills

Communication skills

Empathy

Problem-solving skills

Education

GCSE grade A* to C (9-4) in English and Maths or equivalent

Qualified to NVQ Level 3 in Health and Social Care

Tools

Microsoft Office Suite

EMIS electronic health record

Job description

Overview

PCN Care Home Care Coordinator – Go back Childwall and Wavertree Primary Care Network

Closing date: 01 October 2025

Join Our Team as a Care Home Care Coordinator – Making a Real Difference in South Liverpool!

Childwall and Wavertree Primary Care Network is looking for a proactive, compassionate, and highly organised Care Home Care Coordinator to join our team of pharmacists, pharmacy technicians, physician assistants, GPs and nurses who support care homes.

In this non-clinical, people-focused role, you will work across seven GP practices, supporting residents in three care homes in South Liverpool. You will be the essential link between care home residents, families and healthcare professionals, ensuring seamless communication and continuity of care.

As the Care Home Care Coordinator, you will:

• Lead the coordination of our Care Home Multi-Disciplinary Team (MDT) virtual meetings
• Facilitate weekly care home rounds, identifying residents who need review
• Support residents before and after clinical conversations
• Collaborate closely with our Care Home Leads, Physician Assistant, and primary care teams

This role focuses on preventing ill health, reducing unnecessary GP visits and hospital admissions, and strengthening the bridge between general practice and care homes.

This is a part-time role of 22.5 hours per week. The post holder must work Tuesdays and Wednesdays.

If you thrive on building relationships, solving problems, and making a meaningful impact, we’d love to hear from you!

Main duties of the job

As the Care Home Coordinator, you will play a key role in enhancing continuity of care by serving as the primary point of contact for residents, families and healthcare professionals who interact with or work in the care home. You will oversee the coordination of the Care Home MDT and facilitate weekly care home rounds by identifying residents requiring review. You will support individuals in preparing for, or following up on, clinical conversations with primary care professionals. You will work closely with the Care Home Leads, Care Home Physician Assistant and primary care professionals within the PCN to manage a caseload of care homes under our care, ensuring effective communication between Primary Care and care home staff.

This role is designed to improve communication between Primary Care and care home staff, aiming to prevent ill health where possible, reduce unnecessary GP visits and hospital admissions. The post holder must be adaptable, as the role will evolve alongside the Enhanced Health in Care Homes Framework initiative. The post holder will be on site and able to travel between the practices and care homes.

Please see the job description for more details.

About us

Childwall and Wavertree Network is a Primary Care Network (PCN) made up of seven well-established practices:

• Valley Medical Centre
• Rutherford Medical Centre
• Penny Lane Surgery
• Lance Lane Medical Centre
• Beacon Health at Mossley Hill Surgery

We serve a combined population of around 44,000 patients in South Liverpool. Our mission is to deliver innovative, high-quality, and compassionate care that meets the needs of our diverse community. We foster a supportive environment where both patients and staff thrive, recognising that empowered teams drive better outcomes. All our practices are teaching practices and are committed to staff development.

We work closely with community teams and local healthcare providers, using a multi-disciplinary approach that includes GPs, Advanced Clinical Practitioners, Clinical Pharmacists, Pharmacy Technicians, Practice Nurses, Nurse Associates, Social Prescribers, Health and Wellbeing Coaches, Mental Health Practitioners, First Contact Physiotherapists, and Physician Assistants.

Our network is aligned with three care homes: Oak Springs, Stapley Residential and Nursing Home, and Prince Alfred Residential Care Home.

Job responsibilities

Key Responsibilities

• Coordinate and integrate care for residents of care homes in line with the Enhanced Health in Care Homes Framework
• Work with the lead of the care home team, the care home physician assistant, GPs and other primary care professionals within the PCN to identify and manage a caseload of care home residents, and where required and as appropriate, refer people back to other health professionals within the PCN
• Organise and chair multidisciplinary meetings of the care home team which includes GPs, care home staff, community nurses, social workers, pharmacists and other health care professionals as needed
• Ensure that all discussions and decisions from the care home MDT meetings are accurately documented, and that agreed actions are followed up and completed in a timely manner
• Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand people’s level of knowledge and confidence
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns
• Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances
• Demonstrate a thorough understanding of the EHCH Framework, actively implementing its principles and continuously identifying opportunities to improve the service in line with its standards

Enable access to personalised care and support

• Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them
• Provide coordination and navigation for residents and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals
• Provide residents and their families with high-quality information to aid in making informed choices about their care
• Raise awareness within the PCN of shared decision-making and decision support tools
• Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators to enhance the coordination of care for the residents
• Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role
• Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning
• Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities
• Contribute to the wider aims and objectives of the PCN to improve and support primary care
• Aid implementation of the seasonal vaccination programmes such as COVID-19 and influenza

Professional Development

• Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Health and Safety/Risk Management

• Must always comply with Health and Safety policies, following safe working procedures and reporting incidents using the organisation’s Incident Reporting Systems
• Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990)

Person Specification

Experience

• Experience of working within multi-professional team environments
• Experience of working in healthcare, social care or relevant field
• Experience of working in a GP practice or primary care setting
• Experience of working with elderly or vulnerable people

Skills and Knowledge

• Strong organisational skills, including planning, prioritising, time management and record keeping
• Working knowledge of Microsoft Office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft Teams
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Familiarity with EMIS electronic health record
• Knowledge of how the NHS works, including primary care and PCNs

Other

• Ability to travel across the locality on a regular basis

Qualifications

• GCSE grade A* to C (9-4) in English and Maths or equivalent
• Qualified to NVQ Level 3 in Health and Social Care - advanced level or equivalent qualifications or working towards
• Enrolled in, undertaking or qualified from appropriate training as set out in Workforce Development Framework for Care Coordinators by the Personalised Care Institute

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Childwall and Wavertree Primary Care Network

Part-time, Flexible working, Compressed hours