Payments Performance Strategist

Monograph; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in London is seeking an experienced candidate to join their Global Payments Performance Team. The role focuses on leading discussions with merchants regarding payment optimisation strategies. Ideal candidates will have over 7 years in payments or operations, strong analytical skills, and experience presenting directly to clients. This position offers the opportunity to develop and improve critical optimisation tools to support merchant success.

Qualifications

• 7+ years in payments or operations at a leading technology company.
• Ability to build collaborative relationships with cross-functional teams.
• Experience presenting directly to merchants.

Responsibilities

• Lead discussions with merchants on payment optimisation strategies.
• Gather customer feedback to inform Stripe's product roadmap.
• Develop optimisation playbooks and improve analytical tools.

Skills

Payments industry experience

E-commerce payment processing

Collaborative working relationships

Data processing skills

Excellent verbal and written communication skills

Tools

SQL

Dashboard building

Job description

Who we are

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

Who you are

Minimum requirements

• 7+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Understanding of e-commerce payments, cards based payments processing and optimisation strategies
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
• Excellent verbal and written communication skills.
• Strong data processing, organizational and analytical skills.

Preferred qualifications

• Understand of payments network costs and synthesising card network updates
• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders
• Language proficiency in german or french is a plus