Payment Operations Analyst APP Fraud and Collateral

Modulr; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing payments platform based in Edinburgh seeks a Payment Operations Analyst to tackle APP fraud and manage collateral. The candidate will collaborate with internal teams to resolve fraud cases, conduct reconciliations, and support the reporting of collateral management. Applicants should have experience in payments investigations and knowledge of fraud risk management within the financial sector. This is a full-time, in-office role for 4 days a week, offering competitive benefits, including share options and an annual bonus.

Benefits

Company Share Option Plan

Annual discretionary bonus

Flexible benefits package

Wellbeing app access

33 days annual leave

Learning and development opportunities

Company-wide events

Bike to work / E-bike scheme

Qualifications

• Experience in payments investigations, APP fraud detection, and reconciliations.
• Knowledge of UK and international payment schemes is essential.
• Awareness of financial regulations and fraud-related reporting requirements.

Responsibilities

• Support resolution of APP fraud cases with internal teams and partners.
• Monitor and manage collateral accounts and limits.
• Conduct reviews of partner collateral positions based on data.
• Perform daily reconciliations of fraud-related accounts.
• Manage repatriation of recovered funds to victims.
• Provide MI and reporting related to APP collateral management.

Skills

Curious mindset

Payments investigations

APP fraud detection

Treasury operations

Knowledge of payment schemes

Fraud risk management

Financial regulations

Excellent Excel skills

Job description

Payment Operations Analyst – APP Fraud and Collateral

Location: Edinburgh, Scotland, UK

Employment type: Full-time

Working location: In office 4 days/week

Payment Operations Analyst Specialist APP Fraud & Collateral. Investigate payment fraud and manage collateral. Passion for safeguarding assets and improving payment processes. Develop expertise in embedded payments and financial risk management.

Who We Are

Modulr is a fast‑growing payments platform enabling businesses to embed payments and manage risk.

What You’ll Do

• Support the resolution of Authorised Push Payment (APP) fraud cases in collaboration with internal teams, partners and UK PSPs to ensure efficient case handling and compliance.
• Monitor collateral accounts and limits across products (APP fraud, Cards, Direct Debits) raising requests with partners where coverage is insufficient.
• Conduct annual reviews of partner collateral positions assessing adequacy based on historical data, fraud trends and Direct Debit performance.
• Perform daily reconciliations of fraud‑related collateral accounts identifying discrepancies, raising eligible chargebacks and reporting findings.
• Manage and execute the repatriation of recovered funds to victims ensuring accuracy and regulatory compliance.
• Support the development and delivery of management information (MI) and reporting related to APP collateral management providing data‑driven insights.

Who You Are

Required skills and experience:

• A curious mindset and drive to explore how AI and data can enhance operational efficiency.
• Experience in payments investigations, APP fraud detection, reconciliations or treasury operations.
• Knowledge of UK and/or international payment schemes (e.g. Faster Payments, BACS, CHAPS, SEPA, SWIFT) and fraud risk management.
• Awareness of financial regulations and reporting requirements, especially relating to fraud and collateral.

Nice to Have

• Experience investigating payment failures, exceptions and fraud incidents.
• Proactive approach to leveraging emerging technologies for process improvement.
• Excellent Excel skills for analysis and reporting.

What We Offer You

• Share Options: Company Share Option Plan (CSOP) benefit from any increase in share value in the event of a sale, merger or flotation.
• Bonus: Annual discretionary bonus paid in May for the previous year based on company and individual performance.
• Flexible benefits: £1,000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.
• Wellbeing app: Confidential on‑demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals.
• Holidays: 33 days annual leave (including bank holidays) plus your birthday weekend; UK public holidays and New Year’s Day are fixed holidays.
• Learning opportunities: Two‑day onboarding programme ModStart plus ongoing development support.
• Company‑wide events: Participation in collaborative and engaging events with colleagues across the business.
• Bike to work / E‑bike scheme

ModInclusion

At Modulr we are committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds because we believe this is the right thing for our people, our business and the community we operate in.