Patient Services Supervisor

Herefordshire and Worcestershire Health and Care NHS Trust; Bromsgrove; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional health service provider in England is seeking a Patient Services Supervisor to maintain high catering standards and deliver comprehensive quality catering services. Candidates should have relevant catering and supervisory experience, as well as necessary qualifications in food hygiene and customer service. This permanent role offers a supportive work environment and generous benefits including an NHS pension. Training will be provided to ensure success in the position.

Benefits

Competitive pay with weekend enhancements

Generous annual leave up to 32 days

NHS pension and life assurance

Flexible hours

Qualifications

• Catering experience required.
• Supervisory experience needed.
• Knowledge of hygiene standards and infection control.

Responsibilities

• Maintain high catering standards according to national regulations.
• Take patient meal orders and serve meals.
• Assist in food preparation and cleaning duties.

Skills

Ability to communicate clearly

Effective organisational skills

Ability to work with and lead a team

Positive attitude

Ability to praise and support others

Education

Intermediate Food Hygiene

Level 3 qualification in Catering (e.g., NVQ3)

Customer Service training

Job description

Herefordshire and Worcestershire Health and Care NHS Trust

Patient Services Supervisor

The closing date is 30 November 2025

Forget the rest - and join the best - Working together for Outstanding Care.

We currently have a permanent catering vacancy at the Princess of Wales Community Hospital, Bromsgrove, working 37.5 hours per week (rota).

We have supportive and passionate teams, and you will receive full training to ensure you can succeed in this role.

This is an exciting opportunity to work within a busy and varied environment, working alongside our clinical and other non‑clinical colleagues to make a positive contribution to our patients and staff experience through the provision of a catering service.

Benefits you will be entitled to should you work for us:

• Competitive pay with weekend enhancements
• Generous annual leave up to 32 days per annum dependent upon contracted hours and length of service
• Flexible hours to suit other employment and carer responsibilities
• Career progression or future job opportunities working directly for the NHS
• Extensive training and support available
• NHS pension and life assurance provision
• Uniform provided
• Health and wellbeing packages available

Application for this role will be considered in adherence to the Working Time Regulations; this will be discussed with you during interview.

Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status.

Main duties of the job

We pride ourselves on maintaining catering standards to a 5‑star environmental health audit process and in line with the National Standards for Healthcare Food and Drink.

We will provide you with resources to develop and progress a long‑term career to include flexibility, continual professional development as well as a wide range of wellbeing and support.

Working alongside dietetics and clinical teams, catering services ensure patients receive nutritionally balanced diets to support their recovery, in accordance with national standards and the Trust’s Food and Drink Strategy.

You will be part of a team who deliver a fully comprehensive quality catering service offering choice to patients, staff and visitors which meets legislative and mandatory requirements, in accordance with schedules and procedures. You must maintain a high standard for all food and beverage preparation including hot, cold and ambient items.

The post will consist of varied duties to include taking patient meal orders face to face, serving patient meals, clearing away, washing up, cleaning of departments and equipment, food prep, receiving and monitoring deliveries, putting food items away, following all guidance on labelling and stock control.

In return, you will receive full support, training and guidance to enable you to undertake all catering duties.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and or mental health conditions from over 100 sites.

We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data – As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

• Catering experience
• Supervisory experience

Knowledge

• Health and Safety awareness
• Basic numeracy
• Knowledge of hygiene standards and infection control within the workplace

Qualifications

• Intermediate Food Hygiene
• Level 3 qualification in Catering (e.g., NVQ3) or City and Guilds 706 1/2
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
• Foundation Food Hygiene or Basic Health and Safety
• Customer Service training
• First Aid
• COSHH

Skills & Abilities

• Ability to challenge poor behaviour
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Ability to work with and lead a team
• Effective organisational skills
• Ability to deal with people

Additional Criteria

• You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust