Patient Services Officer

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent cancer care center in Liverpool is seeking an administrative coordinator to manage chemotherapy appointment scheduling and ensure quality administrative support. The role includes communication with patients and clinicians, multitasking across various systems, and maintaining compliance with training. Ideal candidates should have GCSE qualifications and relevant front-of-house experience, particularly in a healthcare environment.

Responsibilities

• Schedule complex chemotherapy appointments as per protocols.
• Ensure appropriate administrative actions for clinic outcomes.
• Communicate with patients regarding appointments.
• Change, amend and cancel appointments as needed.
• Escalate capacity issues in accordance with targets.

Skills

Knowledge of administration systems

Front of house experience

Customer service experience

Education

GCSE in English and Mathematics or equivalent

Job description

Job Summary

Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK.

Working Pattern

Monday - Friday shifts between 8am & 6pm (working alternate shift pattern, week 1 0800‑1600, week 2 1000‑1800) including some weekend & bank holidays.

Location

The Clatterbridge Cancer Centre - Paddington; Paddington Diagnostic Centre, Mason Street; Edge Hill, Liverpool; L7 3EW.

Responsibilities

• Scheduling of complex chemotherapy appointments as per protocols.
• Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support achievement of Key Performance Indicators.
• Communicate with patients regarding appointments, liaising with Clinicians regarding complex cases via telephone, text service & email and deal with barriers to understanding.
• Change, amend and cancel appointments at the request of the appropriate teams and patients.
• Allow early opportunity to escalates capacity issues in accordance with pathway targets.
• Organise interpreters where needed for patient OPD and treatment appointments.
• Maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
• Maintain 100% compliance with all mandatory training using ESR.
• Participate in all administrative and clerical duties.
• Maintain confidentiality at all times.
• Maintain multiple email boxes.
• Have a knowledge of a range of procedures and appointments across multiple services.
• Require multitasking and use of multiple applications.
• Support other teams/areas within the Hub.
• Provide reception cover.
• Weekend & Bank Holiday working may be required on a rotational/shift basis.

Qualifications

• GCSE in English and Mathematics or equivalent.

Knowledge & Expertise

• Knowledge of a range of administration systems.

Experience

• Front of house experience in a customer service area.
• Experience in a NHS environment (desirable).
• Experience in an office environment (desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

The Clatterbridge Cancer Centre NHS Foundation Trust

Address: The Clatterbridge Cancer Centre - Paddington; Paddington Diagnostic Centre, Mason Street; Edge Hill, Liverpool; L7 3EW.

Website: https://www.clatterbridgecc.nhs.uk/

Additional Information

Date posted: 25 November 2025.

Pay scheme: Agenda for change.

Band: Band 3.

Salary: £24,937 to £26,598 a year per annum.

Contract: Permanent.

Working pattern: Full‑time.

Reference number: 158-25-294-NET.