Patient Services Coordinator – Reception & Call Centre

East Norfolk Medical Practice; Great Yarmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Great Yarmouth seeks a dedicated Receptionist and Call Centre Operative. This role serves as the first point of contact for patients, requiring excellent customer service and administration skills. Ideal candidates will have experience dealing with the public, and proficiency in IT, along with the ability to communicate empathetically. This role presents a chance to truly support a diverse community and ensure their experiences are positive and welcoming.

Benefits

Supportive team environment

Job satisfaction from helping others

Qualifications

• Experience of dealing with the public both by telephone and face to face.
• Experience of delivering high quality customer service.
• Ability to communicate effectively with staff at all levels.

Responsibilities

• Ensure an effective and efficient telephone service for patients.
• Dealing with all general enquiries and making appointments.
• Informing patients of test results as required.

Skills

Customer service experience

Strong administrative skills

IT skills

Ability to work under pressure

Ability to speak a second language

Education

GCSE 'C' level or equivalent

Tools

SystmOne

Microsoft software

Job description

A local healthcare provider in Great Yarmouth seeks a dedicated Receptionist and Call Centre Operative. This role serves as the first point of contact for patients, requiring excellent customer service and administration skills. Ideal candidates will have experience dealing with the public, and proficiency in IT, along with the ability to communicate empathetically. This role presents a chance to truly support a diverse community and ensure their experiences are positive and welcoming.