Patient Services Coordinator

NHS; Wymondham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Wymondham seeks a Patient Services Coordinator to enhance operations and customer service in the medical practice. The role requires strong communication skills and organization, dealing directly with patient queries, and handling administrative tasks. Applicants should have relevant customer service experience and proficiency in computer systems. This part-time role offers a flexible working pattern, making it ideal for someone looking to make a positive impact in patient care.

Benefits

5 Weeks Annual Leave

Flexible working hours

Qualifications

• Experience in a GP Practice or Health Care Organisation is desirable.
• Previous experience in a customer service or administrative role.
• Ability to handle patient complaints with empathy.

Responsibilities

• Welcome patients warmly and manage appointments.
• Assist with administrative tasks such as updating patient records.
• Inform patients about waiting times and test results.

Skills

Excellent communication skills

Proficiency in computer systems and software

Strong organisational skills

Empathic and patient‑centred approach

Ability to multitask

Education

Education to GCSE level, NVQ level 2 (or equivalent)

Tools

SystmOne

Microsoft Office (Word & Excel)

Job description

We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.

If you are enthusiastic about providing excellent customer service and supporting the smooth operation of a medical practice, we encourage you to apply for this position.

Join us in making a difference in the lives of our patients. Apply today!

Main duties of the job

As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.

Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic footfall requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.

About us

At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high‑quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.

Part‑Time 2 days a week Working Pattern Wednesday 8am‑2pm and Friday 11.30am‑6.30pm with flexibility to cover extra hours for holiday & sickness and occasional Saturdays

5 Weeks Annual Leave

Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received.

Job responsibilities

A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.

Required skills and qualifications

• Previous experience in a customer service or administrative role is desirable.
• Excellent communication skills, bother verbal and written.
• Proficiency in computer systems and software.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively in a fast‑paced environment.
• Empathic and patient‑centred approach to customer service.

Person Specification

Experience

• Experience in a GP Practice or Health Care Organisation
• Previous reception experience
• Knowledge of clinical databases including SystmOne
• Ability to use Microsoft Office programs (Word & Excel)

Personal Qualities and Skills

• Good communication skills, in person and over the telephone
• Possessing sensitivity, tact, and diplomacy
• Self‑motivated with a high degree of personal integrity
• An organised approach to work
• Computer literate
• Reliable
• Flexible with an adaptable approach
• Ability to work on own initiative
• Ability to maintain strict confidentiality
• Able to work under pressure
• Calm and patient manner
• Ability to work to deadlines and under pressure
• Ability to multitask and prioritise own workload
• Time management skills

Qualifications

• Education to GCSE level, NVQ level 2 (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.