Patient Services Associate - Primary Care Reception & Admin

NHS; Smethwick; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider is seeking a Patient Services Assistant to join their Birmingham team. The role involves providing excellent customer service to patients, managing their requests, and performing various administrative tasks. Excellent listening and communication skills are essential, along with computer literacy. The position offers competitive pay, and benefits such as NHS pension scheme and generous annual leave. This is an ideal opportunity for individuals passionate about improving patient experiences.

Benefits

NHS pension scheme

Annual leave minimum 27 days

Employee discounts and benefits scheme

Wellbeing support and initiative

Qualifications

• Excellent listening, communication and interpersonal skills.
• Ability to handle patients who may be angry, upset or distressed.
• Computer-literate and adaptable in using different software.

Responsibilities

• Provide support to patients, doctors and practice manager.
• Handle patient requests, including appointment booking.
• Perform various administrative duties as part of the practice team.

Skills

Excellent listening skills

Communication skills

Organisational skills

Problem-solving skills

Customer service principles

Computer literacy

Tools

MS Word

Outlook

Excel

Job description

A healthcare service provider is seeking a Patient Services Assistant to join their Birmingham team. The role involves providing excellent customer service to patients, managing their requests, and performing various administrative tasks. Excellent listening and communication skills are essential, along with computer literacy. The position offers competitive pay, and benefits such as NHS pension scheme and generous annual leave. This is an ideal opportunity for individuals passionate about improving patient experiences.