Patient Services Assistant

Modality Partnership; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major UK healthcare provider is seeking a full-time Patient Services Assistant based in Brighton. The ideal candidate will provide essential support to patients and healthcare staff while ensuring a high-quality experience. Responsibilities include handling enquiries, booking appointments, and performing administrative tasks. This role comes with NHS pension enrollment, flexible working, and a minimum of 27 days annual leave. Perfect for those with strong communication skills and a passion for patient care.

Benefits

NHS pension scheme

Annual leave minimum 27 days

Employee discounts and benefits

Flexible working

Wellbeing support

Qualifications

• Confident and caring individuals required for patient-facing and administrative role.
• Strong communication and customer service skills are essential.

Responsibilities

• Support patients with enquiries and book appointments.
• Carry out front-desk and back-office administrative tasks.
• Ensure smooth running of the Practice on a day-to-day basis.

Skills

Strong communication skills

Customer service orientation

IT skills (MS Word, Outlook, Excel)

Problem-solving

Job description

Modality Partnership Mid Sussex Division has a full-time vacancy, will consider part time for a minimum of 25 hours, for a Patient Services Assistant (Receptionist) to work at Crawley Down and Ship Street Surgery. The postholder will provide support to the patients, doctors, practice manager, and all other members of the extended Primary Care Team, by ensuring smooth running of the Practice on a day-to-day basis as an integral part of the patient services team.

This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience.

Benefits

• Enrolment to the NHS pension scheme
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced Family friendly policies
• Flexible working
• Wellbeing support and initiative

Main duties of the job

This is a varied, patient-facing and administrative role requiring caring, confident individuals with strong communication, customer service, and IT skills. The postholder will support patients with enquiries, book appointments, signpost to appropriate services, and carry out a range of front-desk and back-office administrative tasks as a key member of the practice team.

Overview of your organisation

We are one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of 1,500+. We focus on innovative, scalable solutions to improve services, and this role works with key stakeholders to harmonise practices and enhance patient and staff satisfaction. Alongside patient-facing duties, the role develops strong back-office administrative skills within Primary Care. We offer employee benefits, NHS pension, career development opportunities, and are an Equal Opportunities Employer committed to the Equality Act 2010.

Job Description

Please refer to the supporting documents for the full job description and core responsibilities on the Modality Website. This role is ideal for someone passionate about helping patients, handling enquiries, and developing IT skills using systems such as MS Word, Outlook, and Excel. If you’re seeking a rewarding daily challenge, we welcome your application to join our growing team.

Pre-employment

• Vaccinations – As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this