Patient Services Advisor

Circle Health Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Scotland seeks a full-time Patient Services Advisor for 37.5 hours a week. The role involves managing inbound NHS enquiries through phone and email. Candidates should demonstrate exceptional customer service, a positive attitude, and have prior experience in customer service roles. Benefits include 25 days holiday, a private pension scheme, and industry-leading training opportunities.

Benefits

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Eagerness to go the extra mile for the best customer experience.
• Previous experience in a customer service role.

Responsibilities

• Handle inbound NHS enquiries via telephone and email.
• Use CHG systems to book, re-schedule, and cancel appointments.
• Meet KPIs and service level agreements.
• Record interactions on CRM systems.
• Comply with CHG Policies and procedures.
• Understand and comply with regulatory requirements.

Skills

First class customer service standards

Positive & enthusiastic approach

Experience working towards KPIs

Job description

Patient Services Advisor

Circle National Enquiry Centre - Glasgow

37.5 Hours & Permanent

Salary : Up to 26257.00 per year (depending on level of experience training and qualification)

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Services Advisor to join their team of staff.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include :

• Handle inbound NHS enquiries via telephone and email from patients and clinicians ensuring timely and professional responses.
• Use multiple CHG systems to book re-schedule and cancel appointments accurately and efficiently.
• Consistently meet agreed Key Performance Indicators (KPIs) and service level agreements (SLAs) to ensure contractual obligations are achieved.
• Record all interactions accurately across multiple CRM systems maintaining up-to-date and complete patient records.
• Comply with all CHG Policies and Procedures relevant to this role ensuring awareness of personal responsibilities.
• Demonstrate an understanding of and compliance with regulatory requirements including safeguarding policies for children and vulnerable adults.

Applicants should meet the following criteria :

• First class customer service standards which are conveyed in approach and attitude.
• Positive & enthusiastic approach to situations.
• Eagerness to go the extra mile to provide the best possible customer experience.
• Previous experience working in a customer service role working towards KPIs.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including :

• 25 days holiday per year bank holidays increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies including enhanced Maternity Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

We're passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.