Patient Scheduler

NHS National Services Scotland; Hamilton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A public health service provider in Hamilton is seeking a Patient Scheduler to coordinate patient appointments effectively. The role involves managing referrals and scheduling appointments that support clinical priorities. Applicants should have customer care credentials or relevant experience in an NHS setting, with strong communication and IT skills. This is a full-time permanent position offering a supportive work environment and numerous benefits.

Benefits

27 days annual leave

Membership of NHS Pension Scheme

Occupational health services

Qualifications

• Minimum of 2 years experience in an administrative role in an NHS environment.
• Experience in a busy contact centre/office type environment.
• Specialist knowledge of clinical services and waiting time procedures.

Responsibilities

• Coordinate patient appointments to support clinical priorities.
• Record and process referrals accurately in the Patient Management System.
• Schedule appointments that meet clinical priority and waiting time targets.

Skills

Excellent interpersonal and communication skills

Excellent organisational, planning and critical thinking skills

Proficient IT skills

Understanding of a range of work procedures

Education

SVQ Level 3, Customer Care or equivalent

Job description

The Role

To coordinate patient appointments in a way that supports clinical priorities for Specialist Children’s Health Service Unit. To support the Waiting list Co Ordinator meet waiting time targets, and ensures a smooth patient journey through the healthcare system.

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and rules.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we\'ll need you to bring

• SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
• Specialist knowledge of clinical services, waiting time procedures and processes.
• Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
• Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
• Knowledge of confidentiality and data protection rules.
• Understanding of Medical Terminology.
• Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have

• Administrative experience gained in an NHS environment
• NHS referral and appointment systems experience
• Knowledge of outpatient waiting times and New Ways procedures

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in A & C - Waiting List within Udston Hospital

The working pattern for this role will be confirmed by the hiring manager

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Maureen Inglis, Assistant OSM On [e-mail]

For enquiries regarding the application form or recruitment process, please contact Jennifer Hughes, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire\'s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.