Patient Pathway Coordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Hospital in Bath is looking for a Patient Pathway Coordinator to join their Oncology and Haematology Department. This exciting role involves comprehensive administrative support, managing patient correspondence, and liaising with healthcare teams to ensure timely patient care. The ideal candidate will have strong office administration experience and a passion for patient-centered care within a dynamic work environment.

Benefits

Well-established support programme

Holistic approach to wellbeing

Flexible working conditions

Opportunities for professional growth

Qualifications

• Demonstrable experience and knowledge of office and administrative processes.
• Typing qualification or experience.
• Understanding of RTT and Cancer Waiting Time Targets.

Responsibilities

• Provide comprehensive administrative support for patient pathways.
• Manage patient correspondence, appointments, and waiting lists.
• Liaise with multidisciplinary teams to support patient care.

Skills

Office administration experience

Communication skills

Knowledge of RTT and Cancer Waiting Time Targets

Education

GCSE or O-Level

Tools

Cerner Millennium

Job description

Job Overview

This is an exciting opportunity to join our Patient Pathway Team as an integral part of the Oncology and Haematology Department. You will provide a comprehensive administrative service, supporting the reception booking team, consultants, clinicians, CNS and Pharmacy teams and act as a central point of communication for patients and staff. In this role, you will develop a detailed understanding of pathways for both routine elective and cancer patients, ensuring you know where each patient is in their journey. You will be responsible for providing administrative support, which includes managing correspondence, appointments, and records, ordering diagnostic tests, and liaising with consultants to minimise delays in care. This is a busy and dynamic department where there is always something new to learn - we can promise you will never be bored!

Main Duties of the Job

• Provide comprehensive administrative support to ensure smooth operational activity across the service.
• Manage patient correspondence, appointments, and waiting lists, including RTT data entry and monitoring.
• Type and format clinical letters and documentation accurately and promptly.
• Liaise with consultants, nurses, and the multidisciplinary team to support effective patient care.
• Use hospital systems such as Cerner Millennium to maintain accurate electronic records.
• Handle incoming enquiries and correspondence, prioritising and escalating issues where necessary.
• Assist with referrals, diagnostic test ordering, and preparation of medical records to minimise delays in patient pathways.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Person Specification

Essential Criteria

• Demonstrable experience and knowledge of office and administrative processes.

Desirable Criteria

• An understanding of RTT and Cancer Waiting Time Targets.
• Typing qualification or experience.
• Educated to GCSE, O‑Level or Equivalent.

Applicant Requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions.

Documents to Download

• Patient Pathway Coordinator JD (PDF, 336.4KB)
• Join the RUH (PDF, 1.1MB)

Further Details / Informal Visits Contact

Name: Emily Lock
Job Title: Patient Pathway Manager
Email address: [e-mail]

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Overview - GOV.UK