Patient Pathway Co-ordinator

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A health services provider in the United Kingdom is seeking an administrative professional to manage outpatient bookings and coordinate clinic schedules. Responsibilities include data entry into the electronic Referral System and ensuring compliance with Government Access Targets. Candidates should have administrative experience, strong IT skills, and the ability to work independently within a fast-paced environment. The role provides an opportunity for impactful work in a supportive healthcare setting.

Benefits

High-quality training and development

Commitment to staff health and wellbeing

Inclusive recruitment practices

Qualifications

• Proven experience in administrative or clerical roles.
• Ability to meet deadlines and work independently.
• Knowledge of NHS 18-week Referral to Treatment (RTT) pathway is desirable.

Responsibilities

• Manage outpatient bookings using the electronic Referral System (eRS).
• Coordinate clinic schedules and adhere to Trust targets.
• Ensure accurate data entry and patient information maintenance.

Skills

Administrative experience

Knowledge of patient record systems/database

Excellent keyboard and IT skills

Strong organisational skills

Interpersonal and communication skills

Dependability and flexibility

Job description

The post holder will be responsible for a range of administrative tasks to ensure the accurate and efficient management of outpatient bookings. This will involve the use of the electronic Referral System (eRS) and effective coordination of clinic schedules. They will be expected to work in line with Government Access Targets, ensuring accurate administration of patients' pathways. Key duties will include the collection and entry of essential data into computerised systems, as well as maintaining up-to-date and accurate patient information at all times.

Key Responsibilities

• Manage outpatient bookings using the electronic Referral System (eRS).
• Coordinate clinic schedules.
• Work in line with Government Access Targets, ensuring accurate administration of patients' pathways.
• Collect and input essential data into computerised systems.
• Maintain up-to-date and accurate patient information at all times.
• Accurate patient administration.
• Adhere to Trust targets.
• Ensure data quality.
• Work strictly within the Government’s Access targets for patients on an 18‑week RTT pathway.
• Ensure accurate coding of attendances is carried out in a timely manner.

Essential Skills and Experience

• Previous administrative/clerical experience.
• Knowledge of patient record systems/databases with proven experience.
• Excellent keyboard and IT skills, including experience of maintaining and administering databases.
• Strong organisational skills, with the ability to meet deadlines and work independently.
• Well‑developed interpersonal and communication skills, with a positive and professional approach at all levels.
• Dependable, with a flexible attitude to work and the ability to adapt to service needs.

Desirable

• Knowledge of the NHS 18‑week Referral to Treatment (RTT) pathway.
• Previous experience within healthcare services.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high‑performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high‑quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trust’s core values. We achieve this by using values‑based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

This advert closes on Thursday 5 Feb 2026.