Patient Pathway Co-ordinator

King's College Hospital; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare institution in the UK is seeking an experienced Patient Pathway Co-ordinator to provide administration and secretarial support in the Haematology Department. Responsibilities include maintaining the Patient Tracking List, coordinating patient appointments, and managing communication with patients and clinical staff. The ideal candidate will have strong time-management skills, proficiency in the Epic system, and an understanding of national healthcare policies.

Qualifications

• Ability to work independently and under pressure.
• Understanding of the 18-week RTT process and national Trust Access Policy.
• Strong attention to confidentiality and patient privacy.

Responsibilities

• Maintain and update the Patient Tracking List to ensure compliance.
• Co-ordinate patient appointments and diagnostics.
• Manage correspondence and queries from patients.

Skills

Time-management

Planning

Judgment skills

Communication skills

Proficiency in Epic system

Tools

Epic

Patient tracking tools

Job description

Overview

An experienced Patient Pathway Co‑ordinator is sought to join the Haematology Department at King’s College Hospital NHS Foundation Trust. The role will provide efficient administration and secretarial service to Haematology consultants and multidisciplinary teams, ensuring continuity of patient care and adherence to national pathway guidelines.

Responsibilities

• Maintain and update the Patient Tracking List (PTL) to ensure accurate 18‑week RTT pathways and Access Policy compliance.
• Co‑ordinate patient appointments, diagnostics, inpatient stays, and pre‑operative assessments across all relevant systems.
• Serve as the primary point of contact for the department, managing telephone calls, patient e‑mail queries, and triage of correspondence.
• Communicate clearly, effectively, and compassionately with multidisciplinary teams, patients, families, and carers in line with the Trust’s values.
• Manage patient correspondence via text reminder services, MyChart registration, and reference collection for clinical teams.
• Support clinical staff inboxes, virtual clinic coordination, and clinical diary management for leave arrangements.
• Input and edit patient data accurately in Epic, ensuring data quality, correct demographics, and escalation of duplicate records.
• Escalate complex queries and recommend improvements to the patient care pathway and PTL processes.
• Attend meetings, provide rota management support, and monitor internal service queues.

Qualifications

• Excellent time‑management, planning, and judgement skills, able to work independently and under pressure.
• Comprehensive understanding of the 18‑week RTT process, 2WW cancer pathway, and national Trust Access Policy.
• Proficiency in Epic system usage (advanced level) and patient tracking tools.
• Strong communication skills, both written and verbal, with attention to confidentiality and patient privacy.
• Experience in managing telephone, e‑mail, and patient correspondence, including triage and text reminder services.
• Knowledge of MyChart app registration and patient support resources.
• Data quality and system quality workstream participation, ensuring standard operating procedures are followed.

About the Trust

King’s College Hospital NHS Foundation Trust is one of the UK’s largest teaching trusts, providing a full range of local and specialist services across five sites in South East London. The Trust is committed to delivering sustainable healthcare, achieving net zero carbon targets, and supporting a diverse, inclusive, and high‑performance workforce.

Equal Opportunities / EEO Statement

King’s College Hospital NHS Foundation Trust is an equal opportunities employer. We encourage applications from candidates of all backgrounds and are committed to providing a supportive and inclusive working environment.