Patient Pathway Assistant (Radiology Receptionist)

NHS; Chelmsford; On-site; GBP 25,000; Part time

Job summary

A regional NHS trust in Chelmsford is seeking a Patient Pathway Assistant. The role involves providing administrative support in Radiology, handling patient interactions, and ensuring efficient appointment management. Ideal candidates demonstrate strong interpersonal skills, organizational abilities, and an understanding of NHS procedures. Previous hospital environment experience is beneficial but not essential. The position offers part-time employment with a supportive team in a busy healthcare setting.

Qualifications

• Ability to work from a range of hospital sites.
• Understanding of NHS procedures.
• Experience with working with the public face-to-face.

Responsibilities

• Manage a computerised appointment system including reception duties.
• Book appointments and manage cancellations.
• Work efficiently as part of a busy admin team in Radiology.

Skills

Interpersonal skills

Team player

Organizational skills

Customer service

Education

Maths & English GCSE Equivalent – Grade C or above

Job description

Patient Pathway Assistant (Radiology Receptionist)

6 days ago Be among the first 25 applicants

Job Summary

This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. An excellent interpersonal manner is essential.

We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential.

The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key. Reception cover will also be required as part of this role. You will be working alongside other administrative staff in the role. Full training and support/supervision will be provided.

The job role is 37.5 hours per week, x4 days per week. Normal working hours are 8‑6pm. Some services start at 7.30am; others finish at 8pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary.

This vacancy may close early if sufficient applications are deemed to have been received.

Main Duties

The Radiology Admin Team consists of approximately 35‑40 staff. We are an extremely busy department, covering a variety of different reception areas, appointment offices, and occasionally working across sites. We are a friendly, supportive and hard‑working team supporting our patients’ needs and clinical colleagues at all times.

• To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department, always ensuring a high quality of service. Patients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
• Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems.
• Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date.

Person Specification

Essential

• Maths & English GCSE Equivalent – Grade C or above.
• Experience with working with the public face‑to‑face.
• Demonstrate an understanding of NHS procedures.
• Ability to work from a range of hospital sites.

Desirable

• Experience in a hospital environment.
• Experience of call centre environment.
• Experience as a receptionist or call centre agent ideally in an NHS Trust.
• Driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Name: Mid and South Essex NHS Foundation Trust

Address: Broomfield, Court Road, Chelmsford, CM1 7ET

Website: https://www.mse.nhs.uk

Details

• Date posted: 10 December 2025
• Pay scheme: Agenda for change
• Band: 2
• Salary: £24,465 a year per annum (Pro rata for part time)
• Contract: Permanent
• Working pattern: Full-time, Part-time, Job share, Compressed hours
• Reference number: 390-CSS-BR-9941
• Job locations: Broomfield, Court Road, Chelmsford, CM1 7ET

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Health Care Provider

Industries

Administrative and Support Services