Patient Liaison Officer

NHS; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider is seeking a Patient Liaison Officer to provide exceptional reception and administration services in Reading and surrounding areas. The ideal candidate will ensure a patient-centered approach, maintain confidentiality, and efficiently handle all patient-related tasks. This role requires strong communication skills and a commitment to delivering top-notch patient care. Competitive salary at £14.07/hour is offered.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to maintain strict patient confidentiality.
• Experience in patient care and administrative roles.

Responsibilities

• Deliver a patient-centered reception and administration service.
• Liaise with medical staff regarding patient queries.
• Ensure all patient case notes are processed timely.

Skills

Communication

Confidentiality

Patient Care

Administrative Skills

Tools

INFORM patient record system

Job description

Overview

We have an exciting opportunity for a Patient Liaison Officer to provide a Receptionist/ Administration role, in Reading, Maidenhead, Aylesbury, and Oxford.

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to patients and their supporters attending clinics, co-ordinating the patient pathway throughout the patients time in the clinic.

This advert will closeearly if there are a lot of applicants, so we encourage you to apply early.

Main duties of the job

• Deliver a consistent, patient centred, caring, confidential and professional reception and administration service.
• To enable the smooth running of a patient focused service.
• Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
• Treat all patients with dignity and respect and maintain strict patient confidentiality.
• Liaise with clinical and medical staff regarding patient and medical queries.
• Co-ordinate patient treatment pathway throughout time in the clinic
• Chaperone ultrasound scanning process when required.
• Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
• Prepare and complete patient notes
• Referrals to external providers or NHS Hospitals
• Undertake cashiering duties
• Use of INFORM patient record system (training provided)
• Accurately, complete and legible documents.
• Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival.
• Robust and consistent approach, ensuring all patient data in relation to their clinic appointment and/or subsequent treatment is accurately recorded on the database.
• Where appropriate, ensure a formal discharge letter is sent to the patients GP.

About us

The post holder will have a duty to ensure that theprinciples of patient, carer and public involvement and engagement are adheredto in line with Section 11 of The Health and Social Care Act 2012 for ImprovingPatient Experience.

All staff are required to adhere to the principles ofpatient centred care as detailed in the NICE Quality Standard for PatientExperience and to treat patients with dignity, kindness, compassion, courtesy,respect, understanding and honesty.

NUPAS is committed to safeguarding and safeguardingchildren, young people and vulnerable adults is everyones responsibility. Everyonewill need to have a DBS check. The level of this check will be determined bythe job type.

The post holder will, in support of the NUPAS Visions &Values and ensure that everyone is treated as an individual, and willacknowledge and value difference in order to treat everyone fairly.

Job responsibilities

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters.

Deliver a consistent, patient centred, caring, confidential and professional reception and administration service.

To enable the smooth running of a patient focused service.

Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.

Treat all patients with dignity and respect and maintain strict patient confidentiality.

Liaise with clinical and medical staff regarding patient and medical queries.

Co-ordinate patient treatment pathway throughout time in the clinic

Chaperone ultrasound scanning process when required.

Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.

Prepare and complete patient notes

Referrals to external providers or NHS Hospitals

Undertake cashiering duties

Use of INFORM patient record system (training provided)

Accurate, complete and legible documents.

Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival.

Robust and consistent approach, ensuring all patient data in relation to their clinic appointment and/or subsequent treatment is accurately recorded on the database.

Where appropriate, ensure a formal discharge letter is sent to the patients GP.

Person Specification

Qualifications

• Support a woman's right to request an abortion.
• Delivery of maximum efficiency and effectiveness.
• Promotion of a supportive and friendly working environment.
• Continuous development to meet business needs.
• Is able to identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• Must embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NUPAS Ltd

Address

NUPAS Reading

£14.07 an hour9.5 hour shifts to include weekends.

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

E0169-25-0045

Job locations

NUPAS Reading

Reading

RG2 7SZ

NUPAS Oxford

St Bartholomews Medical Centre, Lake Street

Oxford

OX1 4RP

NUPAS Aylesbury

Haddenham Medical Centre, Stanbridge Road

Alyesbury

HP17 8JX

NUPAS Maidenhead, Symonds Medical Centre