Patient Experience & Care Advisor

Optical Express Group; Plymouth; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading eye care provider in Plymouth is looking for a Patient Advisor to provide exceptional service and build strong relationships with patients. The role involves performing diagnostic scans, relaying patient information, and maintaining records. Ideal candidates will demonstrate strong communication, organisational, and negotiation skills. The company offers an industry-leading salary, modern working environments, and various employee benefits including free eye tests and ongoing training opportunities.

Benefits

Industry leading salary plus bonus potential

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Self-motivated to work independently or as part of a team.
• Flexible to assist at multiple clinic locations.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans with training provided.
• Relay patient information to ensure smooth journeys.
• Maintain accurate patient records.
• Schedule consultations and surgeries.

Skills

Strong communication skills

Negotiation skills

Organisational skills

Customer service

Sales targets awareness

Job description

A leading eye care provider in Plymouth is looking for a Patient Advisor to provide exceptional service and build strong relationships with patients. The role involves performing diagnostic scans, relaying patient information, and maintaining records. Ideal candidates will demonstrate strong communication, organisational, and negotiation skills. The company offers an industry-leading salary, modern working environments, and various employee benefits including free eye tests and ongoing training opportunities.