Patient Care Navigator — Part-Time

Longfield Medical Centre; Maldon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A growing medical practice in the United Kingdom is seeking part-time team players to handle patient interactions, manage appointments, and use SystmOne for task management. The successful candidates will excel in communication and possess strong prioritisation skills. Responsibilities include answering calls, dealing with patient queries, and maintaining a tidy practice environment. Experience in general practice is preferable, with a commitment to delivering quality service and identifying improvement opportunities.

Qualifications

• Team player with excellent communication and telephone manner.
• Committed to delivering quality service and implementing improvements.
• Able to handle interactions with stakeholders and provide advice.

Responsibilities

• Answering the telephone and managing online triage requests.
• Dealing with contact from patients and booking appointments.
• Using SystmOne to send tasks and access patient records.
• Tidying waiting area and clinicians' rooms.

Skills

Excellent communication skills

Strong inter-personal skills

Prioritisation skills

Ability to work under pressure

Tools

SystmOne

Job description

A growing medical practice in the United Kingdom is seeking part-time team players to handle patient interactions, manage appointments, and use SystmOne for task management. The successful candidates will excel in communication and possess strong prioritisation skills. Responsibilities include answering calls, dealing with patient queries, and maintaining a tidy practice environment. Experience in general practice is preferable, with a commitment to delivering quality service and identifying improvement opportunities.