Patient Care Co-Ordinator - Reception

Glebe Park Surgery; Lincoln; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Lincoln is looking for a friendly team member to provide general assistance and administrative support. The ideal candidate will have GCSEs in English and Maths, previous experience in a GP practice, and strong communication and computer skills. Responsibilities include managing appointments, processing requests, and ensuring effective communication among healthcare professionals. This role offers a welcoming environment with a commitment to patient care.

Qualifications

• Ability to work as part of a team.
• Previous experience of working in a GP Practice.

Responsibilities

• Provide general assistance to the practice team.
• Receive, assist and direct patients.
• Undertake administrative duties to assist the practice.
• Facilitate communication between patients and healthcare teams.

Skills

Flexibility

Ability to work weekends and evenings

Multi-tasker

Computer Literate

Education

GCSE grade C or above in English and Maths or equivalent

Job description

Do you want to join a thriving practice in Lincoln who has recently moved to new purpose built premises.

Then look no further!

Main duties of the job

You will offergeneral assistance to the practice team and project a positive and friendly imageto patients and other visitors, either in person or via the telephone

Receive,assist, and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient, and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitateeffective communication between patients, members of the primary health care team,secondary care, and other associated healthcare agencies

About us

We are a friendly practice committed to providing thebest possible care for our 6800 patients. Our team consists of 4 GP's 1 Experienced ACP, a Practice Nurse, Nursing Associate and 2 HCA's, along with our Practice Manager and Administrative Team.

We work as a team with an informal, friendly atmosphere,sharing the workload and helping to keep each other sane in these trying times.A sense of humour is desirable (but not essential).

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the administration manager/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• re-stock consulting rooms as required
• Providing clerical assistance including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

• GCSE grade C or above In English and Maths or equivalent

Experience

• Ability to work as part of a team
• Previous experience of working in a GP Practice.

Skills

• Flexibility
• Ability to work weekends and evenings if needed
• Multi-tasker
• Computer Literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.