Patient Care Co-ordinator

Prestige Recruitment Group; Cheadle; On-site; GBP 23,000 - 28,000; Full time

Job summary

A healthcare recruitment firm is seeking a Patient Care Co-ordinator in Cheadle. In this full-time role, you will manage patient bookings, provide exceptional support, and maintain accurate records while collaborating with healthcare professionals. The ideal candidate will have experience in a medical environment, strong communication skills, and a compassionate approach towards patients. Excellent benefits and opportunities for progression are offered.

Benefits

Excellent benefits

Opportunities for progression and development

Qualifications

• Prior experience in managing high volume calls and emails.
• Background in healthcare or medical settings preferred.
• Strong proficiency with office software and booking systems.

Responsibilities

• Manage high volume of incoming patient calls and inquiries.
• Provide support and guidance to patients throughout their journey.
• Maintain accurate patient records in the system.
• Collaborate with healthcare professionals for effective communication.
• Handle administrative tasks related to patient bookings.

Skills

Dealing with high volume telephone and email queries

Building relationships with patients

Experience in medical or healthcare background

Strong telephone experience

Administrative proficiency in office software

Excellent communication skills

Strong organizational skills

Ability to work well under pressure

Compassionate approach towards patients

Job description

Patient Care Co-ordinator 27.5k

The Patient Booking Advisor plays a crucial role in ensuring a seamless experience for patients seeking appointments and support with their medical journey. This position involves managing patient bookings, providing excellent customer service, and maintaining accurate records. The ideal candidate will possess strong administrative skills and a friendly disposition to assist patients effectively.

Responsibilities

• Manage high volume of incoming patient calls and inquiries regarding appointment scheduling, concerns and issues via telephone, email and whats app.
• Provide guidance and support to all patients, mentoring and coaching throughout the process, showing empathy and compassion
• Maintain accurate and up-to‑date patient records in the system.
• Provide information to patients about services offered, including preparation for appointments.
• Collaborate with healthcare professionals to ensure smooth operations and effective communication within the team.
• Handle administrative tasks such as filing, data entry, and managing correspondence related to patient bookings.
• Assist in resolving any patient concerns or issues with professionalism and empathy.

Skills

• Previous experience of dealing with high volume telephone and email queries
• Previous experience in building relationships with patients during their medical journey
• Experience within a medical or healthcare background/industry
• Strong telephone experience, exposure of dealing with high volume calls
• Administrative experience with proficiency in using office software and booking systems.
• Excellent communication skills, both verbal and written, to interact effectively with patients and staff.
• Strong organisational skills with attention to detail to manage multiple tasks efficiently.
• Ability to work well under pressure while maintaining a calm and professional demeanour.
• A compassionate approach towards patients, demonstrating empathy and understanding in all interactions.

The role is working 5 days in the office/clinic, with excellent benefits on offer this full time role is perfect for anyone who enjoys working and supporting patients in a healthcare setting. Excellent progression and development on offer.

INDHAN