Patient Care Advisor

Parkview Medical Practice; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare provider in Warrington is seeking a Receptionist to assist patients with bookings and inquiries. The ideal candidate will possess good interpersonal and communication skills, with GCSEs in English and Maths. Experience in a GP Practice is advantageous but not mandatory, as training will be provided. Competitive benefits are available, including an NHS pension. The role involves ensuring smooth patient flow, managing appointments, and addressing queries efficiently.

Benefits

NHS pension

Qualifications

• Experience is not essential but can be beneficial.
• Experience working in a GP Practice is an advantage but not essential.
• Working with the public is an advantage but not essential as training is provided.

Responsibilities

• Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.
• Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors.

Skills

Good interpersonal and communications skills

Basic IT Skills

Education

GCSE grades A to C in English and Maths

NVQ level 2 not essential

Job description

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the Practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.

Main duties of the job

• Receiving patients consulting with members of Practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Process appointment requests for same day and future appointments from patients by telephone and in person following practice procedures
• Book appointments and recall ensuring sufficient information is recorded.

About us

We are a smallish practice with 5000+ patients working inside the Orford Jubilee Hub

We offer an NHS pension

Job responsibilities

Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

Deal with home visit requests.

• Respond to all queries and requests for assistance from patients and other visitors.

Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.

Secure premises and end of day, ensure the building is totally secured, lights off and alarm activated.

Person Specification

Experience

• Experience is not essential but can be beneficial
• Experience working in a GP Practice is an advantage bit not essential

Knowledge and skills

• Good interpersonal and communications skills
• Basis IT Skills

Qualifications

• GCSE grades A to C in English and Maths
• NVQ level 2 not essential
• Working with the public is an advantage but not essential as training is provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.