Patient Care Advisor

NHS; Hull and East Yorkshire; On-site; GBP 26,000; Full time

Job summary

A leading healthcare provider in Hull is seeking a dedicated Patient Care Advisor to deliver exceptional service to patients. The ideal candidate will have a strong background in customer service and call handling, with no prior healthcare experience required. This full-time role requires flexibility to work shifts and offers opportunities for training and professional growth.

Benefits

Training and development opportunities

Flexible working hours

Positive team environment

Qualifications

• Background in customer service is essential.
• Experience in a contact centre preferred.
• Energetic and flexible with a proactive attitude.

Responsibilities

• Be the first voice a patient hears.
• Guide patients through options for their care.
• Handle patient queries and appointment bookings.

Skills

Customer service experience

Call handling experience

IT skills

Communication

Problem-solving

Job description

Overview

Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? This role is based in our Hull RMC. The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person\'s care as straightforward as possible, by providing one point of contact as close to their home as we can. We are looking for: Warm, friendly and professional colleagues who want to deliver an exceptional patient experience. You\'ll be energetic, flexible with a can do approach and good IT skills. You\'ll be passionate about understanding patient needs and helping resolve their queries over the telephone. You\'ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage. You\'ll be available to work 40 hours per week on a rota basis. Shifts are

About us

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward. Are you ready to make a real impact? Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders.

Job responsibilities

Patient Care Advisor £25,467 Hull - HU5, Office Based Full Time - 40 hours per week Working Pattern - Shifts, Monday to Friday between 07:00am and 07:00pm, 8hrs per day. Saturdays 08:00am - 01:00pm on a rotational basis. Interviews will be between held week commencing 13th October 2025 with view to start 10th November 2025. Healthshare and Connect Health have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS. Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC. The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person\'s care as straightforward as possible, by providing one point of contact as close to their home as we can. We are looking for: Warm, friendly and professional colleagues who want to deliver an exceptional patient experience. You\'ll be energetic, flexible with a can do approach and good IT skills. You\'ll be passionate about understanding patient needs and helping resolve their queries over the telephone. You\'ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage. You\'ll be available to work 40 hours per week on a rota basis. Shifts are Monday-Friday, 8 hours per day between 0700 and 1900 with Saturdays 0800-1300 on a rotational basis.

About the role

We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements by phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values.

We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we\'re problem solvers who are constantly innovating and striving to find better ways of doing things. We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration - for our patients, our partners and our people. We\'re committed to better: It\'s hard work, but we love what we do. There\'s no room for a half-hearted approach to healthcare - it requires dedication, and that\'s what everyone here has. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Cora Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.

We are Cora Health: Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward. Are you ready to make a real impact? Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders. Please note: Previously unsuccessful applicants within 6 months will not be considered.

Person Specification

Qualifications

• Previous call centre experience

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.