Patient Advisor

Optical Express Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a dedicated Patient Advisor to enhance patient experience in their clinic. The role requires strong interpersonal and communication skills to build relationships and support patients through their journey. Responsibilities include performing diagnostic scans, maintaining records, and providing top-notch customer service. Employees enjoy a competitive salary, bonuses, and a range of perks including annual leave, free eye tests, and ongoing training opportunities.

Benefits

Industry leading salary plus excellent bonus potential

State of the art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eyewear and sunglasses

Generous friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

Qualifications

• Driven and passionate with a willingness to succeed.
• Ability to work with and without supervision.
• Experience working towards sale targets and personal KPIs.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (training provided).
• Relay patient information to the optometrist.
• Maintain accurate patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries.

Skills

Excellent written communication skills

Excellent verbal communication skills

Strong negotiation skills

Strong organizational skills

Self-motivated

Commercial awareness

Experience working towards sale targets

Job description

Job Title – Patient Advisor

Location – Birmingham

Hours: Full time, 40 hours ( must be flexible to work Saturdays)

Salary – From £26,000 per annum + bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Working in our Birmingham clinic, your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service
• Have previous experience working towards sale targets and personal KPIs

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

If you believe you have the right skills and attributes for this role, we would love to hear from you.