Patient Administrator & Booking Clerk

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Milton Keynes is seeking a Patient Administrator and Booking Clerk to serve as the first point of contact for patients, handle confidential information, and assist with electronic systems. The role requires strong communication and organizational skills, along with the ability to empathize with vulnerable patients. Working hours include shifts during weekdays and weekends. This is a vital role in ensuring efficient operations in a busy emergency care environment.

Qualifications

• Experience in a customer-facing role is beneficial.
• Ability to handle difficult and distressing situations.
• Strong organisational skills to manage a busy environment.

Responsibilities

• Greet all visitors and provide assistance as the first point of contact.
• Obtain and register confidential patient information.
• Assist patients with electronic systems.
• Manage day-to-day running of shifts independently.

Skills

Communication skills

Organizational skills

Empathy

Proficiency in electronic systems

Job description

Patient Administrator and Booking Clerk

Department: Urgent and Emergency Care (UEC)

Band: 3

Hours: A mix of 8am‑4pm & 1pm‑9pm weekdays, as well as 9am‑7pm on weekends—on a rolling rota.

Interview date: Week commencing 26.01.2026

We are unable to offer sponsorship for this role.

Probation: This post is subject to an initial probationary period of six months, extendable up to a period of 12 months.

DBS check: A DBS check may be required for new employees.

MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups.

Responsibilities

• Be the first point of contact for all visitors to the departments and greet in a friendly, helpful, and courteous manner.
• Obtain, check, and register confidential information from all attending patients, including updating any changed patient details and escalating multiple MRNs to be merged by the back office, in conjunction with Data Protection guidelines.
• Assist patients with the use of electronic systems such as E‑Triage and Prescription Payment Kiosks.
• Deal with difficult, distressing situations and alert clinical staff to patients or situations which are cause for concern, e.g., chest pains, to access equipment urgently for patients until a nurse is alerted.
• Undertake general organisation of paperwork and notes to maintain an organised department.
• Deal with general enquiries via the telephone, and in person, including difficult and frequent emotional situations with patients, public, agencies, and staff, ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate redirect these to other departments and outside agencies.
• Act independently without direct supervision, managing own workload and organising the day‑to‑day running of shift.
• Induct, mentor, and supervise new administrative team members, ensuring adherence to departmental procedures and fostering ongoing professional development.
• Empathise with vulnerable patients and people attending ED or SDEC who require language support or have any other disability or sensory needs.
• Admit, transfer and discharge patients using the electronic patient record.
• Answer the telephone, taking and delivering messages in an appropriate and helpful manner.

Application details

Please refer to the job description for further details.

This advert closes on Sunday 25 Jan 2026.