Patient Administration Lead - 14 Month Fixed Term - Circle Health Group

Circle Health Group; Aberdeen City; On-site; GBP 26,000; Full time

Job summary

A leading independent healthcare provider in Aberdeen is seeking a Patient Administration Lead to oversee daily activities in the administration department. The successful candidate will manage the patient administration team while ensuring high service standards and effective patient flow. Prior experience in healthcare administration and strong leadership skills are essential for this full-time role.

Benefits

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership and team coordination experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and coordinate daily activities of the patient administration team.
• Allocate tasks and support workforce planning.
• Monitor patient flow processes and liaise with clinical teams.

Skills

Healthcare administration experience

Leadership experience

Communication skills

Organizational skills

Proficiency in Microsoft Office

Job description

Overview

Patient Administration Lead – Albyn Hospital, 37.5 Hours & Fixed Term. Salary: Up to £26,000.00 per year (depending on level of experience, training and qualification). Albyn Hospital in Aberdeen is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in the administration department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern including 06:30-21:00 Monday to Saturday availability.

Duties Of This Role Include

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Provide day-to-day supervision, coaching, and support to administrative staff.
• Support recruitment, induction, training, and ongoing development of the team.

Applicants Should Meet The Following Criteria

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy