Pathology Customer Service Specialist

Unilabs; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading diagnostic provider in Greater London is seeking a Customer Service Representative to assist in providing high-quality pathology testing services. The role involves acting as the first point of contact, operating pathology IT systems, and coordinating sample flow. Ideal candidates will have experience in customer service and be able to work effectively in a team. Strong organizational skills, attention to detail, and an ability to manage competing priorities are essential. Applications from individuals comfortable with biological materials are preferred.

Qualifications

• Customer service experience (ideally 3+ years).
• Experience working as part of a team in a busy environment.
• Exposure to healthcare or laboratory environments desirable.

Responsibilities

• Act as the first point of contact for enquiries via phone and email.
• Operate Pathology IT systems and LIMS.
• Perform accurate data entry of sensitive patient information.
• Support administrative and operational tasks.
• Coordinate sample flow and pathology reporting.
• Liaise with clinical, laboratory, logistics, and commercial teams.

Skills

Strong organisation, accuracy, and attention to detail

Good IT skills

Ability to work under pressure

Strong problem-solving skills

Reliability and self-motivation

Education

5 GCSEs grade C/4 or above (including Maths, English, and Science)

Tools

Microsoft Office

Job description

A leading diagnostic provider in Greater London is seeking a Customer Service Representative to assist in providing high-quality pathology testing services. The role involves acting as the first point of contact, operating pathology IT systems, and coordinating sample flow. Ideal candidates will have experience in customer service and be able to work effectively in a team. Strong organizational skills, attention to detail, and an ability to manage competing priorities are essential. Applications from individuals comfortable with biological materials are preferred.