Passenger Transport Coordinator

Coventry City Council; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority is seeking a dedicated individual for a pivotal role to oversee Passenger Transport Services in Coventry. This requires supervising operational staff, maintaining administration, and ensuring a high-quality customer service, supporting children and vulnerable passengers daily. The ideal candidate should have a calm, solution-focused approach and the ability to engage effectively with diverse stakeholders. Applicants from underrepresented groups are encouraged and guaranteed interviews are offered based on qualifying criteria.

Benefits

Inclusive workplace culture

Diverse team environment

Rewards and benefits package

Qualifications

• Experience in customer-facing services.
• Understanding of safeguarding, health and safety.
• Experience in supervising people.

Responsibilities

• Supervise operational staff and vehicles onsite.
• Maintain accurate administrative processes.
• Perform operational duties related to transport services.
• Deputise for Passenger Transport Supervisor when required.

Skills

Customer service skills

Supervision

Multitasking

Problem-solving

IT competence

Job description

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About The Team We Are Recruiting To

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and free from discrimination and bias.

Passenger Transport Services (PTS) Coventry, is responsible for delivering transport services to approximately 1200 passengers daily, to schools and daycare centres with special educational needs and/or physical and/or sensory impairments.

PTS have a team of over 180 staff from casual to F/T, supporting the service with 80 accessible minibus-type vehicles. The positions being recruited are on a split shift basis and there will be a need for successful candidates to work in the morning and afternoon with a break in between.

What is the job role?

This is a fast‑paced service that provides transport for SEN children and young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer focused’ can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.

Working with an experienced team of Coordinator and Supervisors across a two‑week shift pattern from 6:45am – 6:30pm you will be engaging children, young people, parent/carers, schools, children's and adult services on a daily basis in an ever changing challenging but rewarding role, that includes:

• To provide 'on site' supervision and deployment of all operational staff and vehicles.
• Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
• Operation of vehicles, escort duties, and/or ancillary duties in relation to delivery of Passenger Transport Services.
• To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will be experienced at working within a busy, diverse customer‑facing services with a calm solution‑focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people.

You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player, and a can‑do problem solver will stand you in good stead for this role.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long‑term health condition

For full details on the application process please read the attached document on our jobs page labelled Coventry City Council Application Process. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 26 th Feb 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting‑edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Attached documents

• Coventry City Council Application Process.pdf
• Job Description and Person Specification - 2025-08-21T113309.624 (1).pdf